Customer Service Data Entry
Resume:
Susan Matthiesen
Sumner, WA *****
*************@*****.***
I would be an asset to your company. I have very good skills in Customer Service. I use my Resources. I am dependable and on time. I am adaptable to any situation. I am on the Board of Sumners Sportsmen's Club, I am a cashier, I run the office, mow and groom the property. I schedule all the Venues/Hall Rentals/Shoots.I have been in insurance the past 35 years, I would like to explore other options, ie: Customer Associate, Customer Service, Data Entry, Groundskeeper. Working with Animals and the Public. I would appreciate an interview with your Company. Thank you.,
Experience -
Retail 4 years
Call Center 16 years.
Grounds Keeping/Mowing 2 years
Ezlynx, Applied, Microsoft
Data Entry
Board Member, the last 2 years and presently.
Insurance 35 years. My license expired August 31, 2925. P&C Producer. Claims, Auto - Property
Independent Adjuster 1 year
Running office including cashiering and working with the public Scheduling
Hall Rental/Venues
Work Experience
Insurance Agent/CSR
AG Insurance-Sumner, WA
November 2020 to July 2024
Farm and agricultural insurance. Taking incoming and making outgoing calls to prospective customers, banks, vendors. Work from home, so it’s like a call center. Explaining coverages. Cross selling. Keeping up on daily tasks and emails. Selling policies and processing mail and endorsements. Listening and resolving issues. Insurance Agent
Insurance West
October 2017 to October 2020
Answer phones, quote policies, explain contracts. Endorse policies. Personal and Commercial. Resolve complaints, investigate and determine rate increases. Listen and resolve problems. Made a book of business for Cannabis, it was very successful.
Explain, discuss new and renewing policies. Interacting with customer service representative and Underwriters. Independent Adjuster License is current
Crawford & Company-Bellevue, WA
August 2014 to January 2015
Duties: going out in the field and using Xactimate to figure water/wind/hail/theft claims. Personal & Commercial lines. Worked with General Contractors and vendors to come to agreed costs for repair. Writing reports to go with the estimates. Status letters were sent. Property Claims Adjuster
USAA-Colorado Springs, CO
May 1999 to May 2014
1. Duties: Auto/Property claims including initial loss reporting. Handling low to moderate property and auto claims involving 1st and 3rd parties. From taking initial report to closing of claims. Pay and close claims within 9 days. Following up with claims so they are not pending after 30 days. Being able to recognize S.I.U. Files and 98% accepted files by S.I.U. Advance knowledge of Xactimate and Xactanalysis. I enjoyed my career at USAA. I recently divorced and relocated to Washington state. Knowledge of P&C auto contracts. Very familiar with working with Body Shops, General Contractors, ISO searches. I have mastered the skills of adjusting claims. The first 8 years I worked in Auto and expanded my career to Property claims in 2005. I worked Property claims in a call center environment for 7 years. I enjoy speaking with the membership. I have several awards for S.I.U. And compliments from members, co workers and management. I have no attendance issues and can work with little supervision. I love the team environment, have worked with the Mentoring program and believe is sharing best practices. I have awesome multi tasking and desk management skills. I enjoy this work.
Handling diaries that require time sensitive requirements. With excellent desk top management. Sending letters ie: status and denial with time frames set up D.O.I. Various other duties. Working internal cat duty. Excellent performance reviews and no attendance issues. This is a call center environment handling calls across the country. Was licensed in all states except Wyoming. Have completed various Kaplan courses to further my knowledge in the P&C areas. •
I have the experience and ability to learn and progress in a very busy claims environment. I have 5-7+ years experience of handling 1st, 3rd party claims. I handled commercial claims when working for Crawford & Company in Bellevue, WA. I learn fast and can work with minimal or no supervision. I have no attendance issue and enjoy working in this environment. Handling diaries with excellent desk top management. Sending letters with time frames set up D.O.I. Various other duties. Always meeting or exceeding my average call handling, minimal hold time and overall Adherence. Working internal cat duty. Excellent performance reviews and no attendance issues. This is a call center environment handling calls across the country. Was licensed in all states except Wyoming. Have completed various Kaplan courses to further my knowledge in the P&C areas. Education
High school or equivalent in Claims, Continuing education, ICAR Kaplan 1993 to 2016
Skills
*Retail, cashiering
• Call Center (10+ years)
• Auto Claims. 1st & 3rd party (7 years)
• Property Claims, 1st and 3rd party (8 years)
• Policy service For USAA (7 years)
• Independent Adjuster
• Personal Property Claims (8 years)
• Agent (10+ years)
• Customer Service (10+ years)
• Commercial Insurance (7 years)
• Auto Insurance (10+ years)
• Insurance Sales (10+ years)
• Underwriting (10+ years)
• Account Management (10+ years)
• Applied and Ezlynx (4 years)
• Administrative Experience
• Epic (2 years)
Certifications and Licenses
P&C License
November 2020 to August 2024
Washington P &C Casualty Producer
August 2016 to August 2018
Current
Licensed Insurance Agent
February 1983 to August 2024
Licensed in all states except Wyoming
Additional Information
I would like to work for a reputable company that holds standards high. I am Proficient at Applied and EZLynx, and EPIC. I would be an asset to your company. I know to cross sell, review for high enough limits. I'm proficient with Xactimate and Xactanalysis. Pay and close, the less the file is touched the less expense for the company. I'm a team player and want to work where I soar with my experience, I have the experience. My P&C license expired 8/31/24, I chose not to renew it, I can reinstate until August. Thank you for your time and consideration.
Contact this candidate