Scrum Master Software Development

Pratima Singh (Scrum Master) Ph: 309-***-****

Summary

Skilled SAFe certified Scrum Master with 10+ years of working experience with CVS, LPL Financials, Bank of America, AT&T, IBM, Accenture & Verizon. Knowledgeable in all phases of the Software Development Lifecycle where her responsibilities included managing projects, leading Scrum Teams, requirements engineering, liaison between Users/SME and IT development team utilizing SDLC and Agile/Scrum/SAFe methodologies Strong analytical and communication skills.

Areas of Expertise

●Has worked on projects following Agile, SDLC, Waterfall and Hybrid Methodologies with Global teams across time zones

●Served as Scrum Master leading teams to deliver monthly release with 2 week sprints

●Conducted Scrum ceremonies aligned with the project objective enhancing team harmony

●Excels in working closely with requirement and development teams and integrating the entire team towards project goals

●Strong organizational skills & attention to detail while working multiple projects simultaneously

●Facilitating joint application development (JAD) sessions, interviews and meetings with business users and subject matter experts (SMEs) to gather requirements

●Understanding high-level architecture and discussing rationale for potential changes.

●Well rounded experience on authoring Business and System Requirements Document (BRD & FRD), creating Use Cases, Context Diagram and Process flow mapping.

●Has worked on projects across multiple lines of business with a sense of urgency, prioritizing work based on value, risk and dependencies

●Has trained team mates on adopting Agile mindset and practices

●Has performed end to end tracking of project involving 50+ team members

●Effective professional written & verbal communication

●Is a great team player, has the willingness to learn and get things done. She always carries positive attitude towards people around her and often empowers them to do and achieve more

Technical Experience

Méthodologies

Agile, SCRUM, Hybrid, SDLC, Waterfall

Platform

Windows, Mac, Android

Databases

MS Access, MS SQL, Teradata

Languages

SQL

BPMN Tools

MS VISIO

Documentation Tools

SharePoint 2016, MS Office (Outlook/Word/Excel/PowerPoint/ Visio)

Other Tools

Rally, Jira, HP ALM, Azure DevOps, Workday, ServiceNow

Educational Qualifications: Master’s Degree from Patna University, India

Professional Training and Certifications

Release Train Engineer (RTE SAFe), Certified Scrum Master (CSM SAFe)

Certified Scrum Master (ScrumStudy)

Work History:

CVS, Dallas, TX Oct 2021 to August 2024

Scrum Master, Cloud Automation

ServiceNow platform is used to deliver Cloud Automation solutions at enterprise level. Users/Employees can submit cloud service requests using service catalog which was automated using Snow APIs allowing fulfillment of those services without any manual interventions.

Responsibilities

●Worked with a team of SNOW Developers to deliver features and functions following 2 week Sprints.

●Servant Leader ensuring impediments and dependencies are identified early on and resolved.

●Facilitated all sprint ceremonies ( ArtSynch, Sprint Planning, Demo, Retro, Daily Stand up and backlog refinement).

●Secured CAB approval for release, drive release planning by assigning required resources for planned releases on weekends.

●Present weekly status report with various data points related to story point committed/completed, resource utilization, approval request for hours from other teams.

●Stay focussed on current Sprint and PI while preparing for next Sprint and PI

●Create and maintain product & sprint backlog to be used for creating and tracking user stories.

●Prepare and present Scrum Team reports highlighting any risks in weekly Art Synch sessions. Ensure say/do is more than 90% for all my teams

●Facilitate ceremonies (Sprint Planning sessions, daily scrum, sprint review, retrospective, product backlog refinement meetings ) keeping them outcome oriented.

●Prepare and present at the PI planning workshops and facilitate system demo, inspect and adapt workshops for future PIs and Release Management meetings.

●Constantly drive dependency discussions leading to identification of dependency stories and ownership.

●Mitigated impediments during the sprint in terms of issues and risks

●Track, monitor, report and communicate, design, development and testing activities on behalf of the entire team.

Bank of America, Dallas, TX August 2020 to Current

Scrum Master, Investment Banking

Merrill Lynch, (Bank of America) provides online Investment banking services. The features and functions on their portal are realized through various applications. I worked to support two SAFe Scrum teams that deliver user driven changes that require modifications to the UI as well as Webservices/API.

Responsibilities

●Use JIRA to create and maintain product & sprint backlog to be used for creating and tracking user stories.

●Create Scrum status reports and burn down charts using JIRA reporting features

●Facilitate Sprint Planning sessions, daily scrum, sprint review, retrospective, product backlog refinement meetings

●Ensure stories must be in right status before release and apply any retagging and clean up as necessary

●Work with a vendor team that developed UI prototype, hold review sessions with SME and ensure stories and design artifacts adhere to the requirements

●Participate in rigorous testing for pages showing histograms and other charts related to ESG and Responsible Investment

Verizon Inc, Irving, TX Nov 2019 to Mar 2020

Scrum Master

Verizon New Enterprise Architecture is primarily Microservices driven. Customer Experience Platform is one of the main middleware application that provides various domain services to the front end (System Of Engagement)

Responsibilities

●Perform project management activities for all microservices that CPX delivers

●Drive the Scrum team to deliver for monthly release working closely with developers including offshore resources

●Conduct daily stand up, backlog grooming, sprint planning, reviews and retrospectives

●Identify priorities and assign domain services work to the team

●Coach new business analysts to Verizon standards

Flagstar Bank, Troy, MI Dec 2017 to Oct 2019

Scrum Master

Migration of old HR systems to cloud based Workday HCM tool system creating organization and compensation structures, payroll processing and other business workflows.

●Participated in the discovery sessions, created design & mapping documents and secured approval.

●Analyzed client’s HR/Payroll business requirements through client working sessions and created requirements for the development of new business processes.

●Performed functional testing for implementation project in Workday.

●Performed regression testing efforts to support release management and phased rollouts. Performed system, UAT, and regression testing, throughout the life of the implementation.

●Supported account managers in their decision-making by carrying out research and analysis.

●Monitored progress of project and tracked issues to resolution. Influenced team mates to become result and delivery oriented.

●Facilitated tasking and sizing of stories using JIRA / Confluence as Scrum tool

●In the additional role of Scrum Master, scheduled and conducted daily scrum, backlog grooming, iteration planning and reviews.

●Ensured impediments were removed as identified.

●Advocated for multiple demos during the sprint so stories get accepted throughout the iteration.

Environment: MS Office, Excel, Workday

AT&T / IBM, Dallas, TX Sep 2016 – Sep - 2017

Scrum Master, End to End PM

Future Pricing Platform: The pricing platform project is intended to replace the current Excel-based pricing platform (IMS) used by all Mobility and Business Solutions sellers for custom deals. This development required a new interface (microservices) with 20+ existing applications like ROME, Pricer-D, ADOPT, ECS, CSI. Project was executed using the initial adaptation of SAFe at AT&T.

IBM Scrum Master

●Tracked SRD and HLD status from all IBM and AT&T applications and some of the ATT application teams.

●Conducted Scrum of Scrums for the entire project and Scrum ceremonies for IBM teams.

●Reported project health/status to executives on a weekly basis. Made updates to PRISM.Managed identification and completion of action items across all engaged teams.

●Identified impediments/issues and followed it up to resolution.

●Identified and documented risks with mitigation plan.

●Reported project health/status to executives on a weekly basis. Made updates to PRISM.

AT&T Solution Business Analyst

●Performed GAP Analysis between current and future state of pricing applications.

●Produced End to End Context Diagram (IBM Standards) showing flow of development and test impacted applications and interfaces (new & enhancement) based on GAP.

●Conducted requirements sessions with multiple large sized groups located at various locations.

●Authored and Owned BRD (Agile driven User Stories) based on requirements from various applications and facilitated BRD review. Total of 350 user stories from 6 different groups.

●Conducted backlog grooming and ensured acceptance criteria was understood and captured.

●API Tracker – developed functional requirements for interface changes and tracked delivery of all interfaces requiring new development or enhancements.

●RTM – Authored and delivered requirements traceability matrix identifying hanging and orphan requirements early in the development process.

●Authored and maintained Project artifacts in TDP System, PRISM & tSpace.

●Authored and maintained CQR (Continuous Quality Review), an IBM patented quality review tool and reporting.

●Scheduled review of business requirements (BRD) and Integrated Solution (AIS) to identify impacted applications (AT&T and IBM) to and engage the right teams/contacts/leads.

●Tracked SRD and HLD status from all IBM and AT&T applications and some of the ATT application teams. Reported project health/status to executives on a weekly basis. Made updates to PRISM.

Environment: Rally, Lotus Notes, Microsoft Excel, Microsoft Visio, TDP, PRISM, MS SQL Server, tSpace

AT&T / Accenture, Dallas, TX Mar 16 – June 16

(Lead Business Analyst, Dallas, TX)

Trinity Application (VPN) under the HALO program will develop new OCX and OMX (Order Capture and Order Management) applications replacing existing platforms for ordering.

Conducted Impact assessment for OMX/OCX based on AIS and obtained estimates from impacted module leads and presented “One pager” estimate.

●Authored application level User Stories based on the solution approach by conducting requirement meetings with SMEs and Lead SEs of other applications.

●Authored, maintained and tracked User Stories in Rally.

●Presented User Stories in the review sessions and secured approval.

●Participated in data mapping and interface design sessions.

Environment: Rally, Rational Requisite Pro, Microsoft Excel, Microsoft Visio, PRISM, MS SQL, tSpace

Flagstar Bank, Troy, MI Aug 14 to Jan 16

Business Analyst

●Project involved moving from legacy advisor compensation system to up to date version of vendor's compensation system along with complete infrastructure upgrade capable to meet the growing business need. The project also involved redesigning business process flows to streamline and automate current manual process

●Documented workflows, processes, policy procedures and training documents.

●Conducted requirements session and authored user stories with acceptance criteria.

●Executed UAT and Application Test cases.

●Acted as back up PM in managing action Items and followed up on unresolved issues and tasks.

●Wrote and executed SQLs for data analysis and to verify test results

●Maintained/Updated Business Process Flows, Data Mapping Document.

Environment: MS SQL, .Net, MS Office

Verizon Inc, Irving, TX Sep 12 to Jun 14

Jr. Business Analyst

Project–Companies proprietary billing system is a reporting repository for data extracted from multiple billing systems that manages day to day operations for the number of billing feeds generated. Reconciled feeds derived from the data warehouse with central billing system totals to approve for the General Ledger reporting.

●Documented business processes and training manuals for applications.

●Authored Business Requirements Document and User Stories based on requirements sessions.

●Prepared UAT based on inputs provided by SMEs and performed UAT testing.

●Executed SQL Queries to validate test results and data reconciliation.

●Worked closely with the IT teams to validate and test old billing data from old systems to the new billing system.

●Created source (legacy billing systems) to target (Data Warehouse) Mapping Document.

Environment: Excel, Visio, MS Access SQL, Web Development

CVS Caremark (Business Analyst, Lincolnshire, IL) Mar 10 – July 11

I worked Business Analyst for Enterprise Apps program that had multiple projects requiring redesign, development and enhancement of multiple applications

Responsibilities:

●Authored and maintained BRD based on requirements captured from sessions with SMEs.

●Developed User Acceptance Test Cases and executed them in the testing phase.

●Performed application testing, logged defects using HP Quality Center.

Deliverables/Artifacts (BRD, Defect Reports, UAT, Test Results)

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