Customer Service Representative

Location:

Charleston, WV

Posted:

June 22, 2025

Contact this candidate

Resume:

Deborah Higginbotham

Customer Service Representative

Charleston, WV 25311

*******************@**********.***

+1-304-***-****

I have worked in call centers, customer service and research and enjoy speaking and interacting with people.

Willing to relocate to: Huntington, WV

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Startek - Charleston, WV

April 2023 to Present

Assist customers with cable phone and internet services. Troubleshoot and assign for repairs. Customer Service Representative

LogistiCare/Modivcare - Charleston, WV

October 2020 to October 2022

Scheduling non-emergency transportation utilizing 5-9 software and L Cad program. Assisting members with times of pick-up and locations and insurance inquiries as to eligibility for transportation services. Determining proper class of transportation and facilities that accommodate our services. Research Interviewer

McMillion Research - Charleston, WV

August 2018 to May 2020

Ask questions pertaining to various topics and collect data related to the situation. Conduct in-depth examination of responses.

Cashier

K-Mart - Charleston, WV

January 2018 to August 2018

Perform transactions, make adjustments, assist customer with purchase and advise accordingly relating to various inquiries.. Online order selection and pick up. Sales Associate

Sears Holdings - Barboursville, WV

October 2016 to December 2016

Assist customers with purchase,, help to select correct items. Replenish and maintain stock, complete sales transactions. Determine replacement policies and maintain high quality of tools and presentation thereof.

Telesales Representative

Results Company - Huntington, WV

May 2016 to June 2016

Customer service and sales for Comcast cable network.. Transfers of cable, phone and internet services to customers. Assist with proper service bundles and assign service to customer with pricing details and service options. Determine correct zoning details for services and process times for service hook up and dates.

Customer Service Representative

Family Dollar - Milton, WV

March 2016 to May 2016

Responsibilities

Cashier for grocery and miscellaneous items. Price stock and maintain stock levels. Assist customers with item availability and selection. Determine correct pricing on items and placement. Completing transactions and delivering quality customer service to customers. Research Interviewer

AbtSRBI - Huntington, WV

August 2014 to October 2014

Responsibilities

Ask questions concerning health topics and various socio-political conditions. Exercise possibilities for varied viewpoints and assign correct responses to pre-determined form for responses to certain conditions.

Customer Service Representative

E-Tech - Huntington, WV

March 2014 to June 2014

Responsibilities

Marketing home insurance warranties and replacements for assorted companies for consumer protection and liabilities. Determine correct amount of coverage for various products within the home. Financial Associate

GC Services - Huntington, WV

November 2011 to December 2011

Took payments and made payment arrangements for cellphone services and adjusted payment plans to reflect customers coverage when applicable.

People Greeter

Walmart - Hurricane, WV

July 2010 to January 2011

Responsibilities

Assist and greet people and assist with purchases for retail and grocery. Directed customer to proper aisles and sections of store.

Night Auditor

Hampton Inn - Hurricane, WV

April 2010 to May 2010

Checked in guests, resolved complaints, set up breakfast bar, ran Night Audit, completed NQ Property Management for Hampton, Homewood, Embassy, Doubletree, Hilton Hotels. Completed Night Audit certification.

Cashier

K-Mart - Scott Depot, WV

March 2010 to April 2010

Ran Cash Register, looked up mispriced or untagged merchandise, directed customers to various departments.

Laborer

Labor Ready - South Charleston, WV

January 1994 to September 2009

Performed miscellaneous jobs, set up displays, catering, etc Cashier

Prima Marketing (Seven Eleven) - Hurricane, WV

June 2009 to July 2009

Ran Cash Register, checked in products from vendors, sold Liquor/Lottery, ran over 8 credit machines. Market Researcher

Schulman Ronca and Buclava Inc - Huntington, WV

April 2007 to May 2007

Random dial-up asked questions about economy and socio-political climate. Customer Service Representative

Sitel Corporation - Huntington, WV

April 2007 to April 2007

Pre sell Insurance and credit cards for GMAC and credit services for Fingerhut. Direct customers to proper insurance agents and market credit services.

Administrative Assistant

Goodwill Industries - Charleston, WV

November 2002 to December 2002

Assisted Top Secretary at Adult Protective Services, sorted mail, took and directed calls, filing. Residential Monitor

Kellys - Institute, WV

September 2002 to November 2002

Monitored and assisted residents at West Virginia Rehabilitation Center. Directed residents to proper sections for assistance with challenges placed on them. Switchboard Operator

Goodwill Industries - Charleston, WV

August 2002 to September 2002

Took and directed calls at DHHR for child support enforcement and directed to proper agencies. Surveyor's Assistant/Trainer

Grant Associates - Milton, WV

January 1998 to January 2000

Flagged set and marked property corners, did courthouse research, FEMA flood plain surveys, boundary surveys

Assistant Manager

Town and Country Bowling Alley - Nitro, WV

May 1998 to June 1998

Stood in for Manager while on vacation.took payments for bowling parties, rented bowling shoes, sold various lottery tickets and maintained poker machines. Chemist Assistant

Snelling - Poca, WV

April 1994 to May 1994

Ran Malvern, did PH analysis, used Crystal Spectrum Analyzer and thumper and checked for density and purity of fly ash.

Assistant Pricing Line Manager

M&W Distributing - Nitro, WV

April 1982 to May 1982

Pulled orders, labeled for pricing line, maintained gun and ammunition inventories, prepared tax write- offs. Prepared and processed items for Haz-Mat shipping. Education

High school or equivalent in Business Administration Stevens-Henager College - Salt Lake City, UT

January 2010 to July 2010

High school diploma in General Courses

Hurricane High School - Hurricane, WV

1974 to 1981

Skills

• Graphics Design,Photoshop,3D Max,Microstation,Data Collection,Malvern,Crystal Spectrum Analyzer,PH Testing,Word, Excel, Powerpoint Presentation,Inventory,Pricing,Stock,Warehouse,Drill Press Operator

• Customer Service

• Team Member

• Fast Food

• Food Service

• Food Prep

• AutoCAD

• Market Research

• Multi-line Phone Systems

• Night Audit

• Insurance Sales

• Sales Experience

• CAD