Customer Service Call Center
Resume:
LaNika Williams
Akron, OH *****
**********@*****.***
Professional Summary
Resourceful customer service representative with 15 years of experience in call center and merchandising roles across various industries. Proven expertise in account management and customer support, enhancing client satisfaction through effective communication and problem-solving. Skilled in merchandising and retail sales, with a strong background in collaborating with store management to optimize product placement and drive sales. Seeking to leverage extensive experience in a remote customer service position.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Premium Retail Services-Akron, OH
August 2018 to October 2024
Customer service
Merchandiser in several different stores Merchandised several different products Worked with stores management and team members
Magazine and book merchandising plan o gram, resets, place orders per Source Interlink-Akron, OH
October 2006 to August 2018
I was a merchandiser for 10 years. I liked visiting different stores working with store managers Call Center Representative
Ameridial-Canton, OH
August 2011 to February 2014
Call Center help process health care claims and answered health care questions for members Customer Service Representative
Akron Beacon Journal-Akron, OH
June 2009 to August 2013
Help customers with their accounts and payments to subscription Education
Associate in Business and Computer
Southern Ohio College Associate
June 2004 to June 2006
Garfield High School
1996
Skills
• English
• Planograms
• Call center
• Pricing
• Communication skills
• Microsoft Excel
• Retail sales
• Organizational skills
• Microsoft Office
• Windows
• Sales
• POS
• Leadership
• Microsoft Word
• Customer service
• Merchandising
• Phone etiquette
• Retail Sales
• Typing
• Operating Systems
• Live chat
• Cash Handling
• Data entry
Certifications and Licenses
Driver's License
Driver's License
October 2020 to October 2028
Additional Information
Skills
Strong knowledge
Customer Service oriented
Organizational skills
Excellent communication skills
Well organized
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