Quality Analyst Chat Support
Resume:
OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the
organization. Mostly see this kind of job as a downgrade however, I see this job as an opportunity to experience working in the field and working with a direct circle of people. EXPERIENCE
Golden Acres Philippines
2014 - 2016
Barista
The job offers me a flexible time which allows me to keep my studies without getting a conflict on all of my schedules at work.
Alorica Ph
2016 - 2019
Tech Expert Matter/ SME
As I pursue my dream carreer, this job gives me a better understanding of time management and practice leadership skills. It also helps me strenghten my goals to become a bigger person than I am before. I also learn to handle collections and billing concern as well as such software and technological issues.
CONCENTRIX PH
2019 - 2022
Senior Tech Expert
Talking about premium accounts. I was able to support clients almost around the globe. Our major task is to handle clients with poor experience with our agents and to resolve escalated issues that has been a problem with no resolution provided. The job helps me achieve a certain kind of expertise in terms of investigation and learn to work with our engineers directly as a telco support.
EDUCATION
ICCT COLLEGES
2013-2016
BSBA Major in Marketing Management
REFERENCE
Denmark Manzano Ferrer - Teletech
Chat support advisor
********@*****.***
Wilbert B. Santiago - Concentrix
Supervisor
*******.*************@*****.***
Denise M. Batulao - Alorica PH
Quality Analyst
*********@*****.***
JAO D. MONTEREY
CONTACT
210 Brgy Malayo, Urbiztondo Pangasinan
2414
***********@*****.***
SKILLS
MacOS software intermidiate knowledge
such as Pages, Keynote, Numbers,
Preview. Microsoft office such as Word,
Excel, Powerpoint Presentation.
Knowledgeable in IOS software and
Android devices. Handling difficult
conversations. Handling
people/managerial skills
Contact this candidate