Support Specialist It

Tiffany Donnelly

IT Support Specialist

**************@*****.*** • 717-***-****

LinkedIn • Holmes, PA 19043

Highly skilled and tech-savvy IT/Digital Support Specialist with hands-on experience in end-user support, IT operations, web content management, and digital communications. Expertise in troubleshooting Windows, macOS, and Chromebook OS, maintaining 1:1 device program, and ensuring ADA compliance for digital platforms. Adept at using Jira Atlassian for ITSM workflows and Snipe for asset tracking. Collaborative team player known for resolving complex technical issues and delivering user-friendly support. Experienced in AV setup, content management, and hardware/software configuration. Adept at balancing technical precision with clear communication and user-focused solutions. Committed to optimizing IT operations and digital communication strategies.

Areas of Expertise

IT Support & Troubleshooting

Audio-Visual Technology Support

End-User Communication/Support

Technical Documentation

Jira Atlassian & ITSM Tools

Technology Integration

Chromebook/Device Management

ADA-Compliant Web Management

Social Media & Digital Campaigns

Professional Experience

Webocity, Remote

Owner – Freelance

2025 – Present

Lead end-to-end website development projects for small businesses and nonprofit organizations, from initial concept through launch and ongoing maintenance. Collaborate closely with clients to understand goals and deliver tailored, user-centric digital solutions. Offer ongoing maintenance, bug fixes, and feature enhancements post-deployment.

● Implemented SEO best practices, enhancing online visibility and increase organic web traffic.

● Built strong client relationships through clear communication, technical support, and results-oriented service.

● Provided continuous website support, including security enhancements, performance optimization, and content updates. New Castle County Vo-Tech School District, Wilmington, DE

Digital Media/Computer Technician

2020 – Present

Collaborate with Communications Administrator to drive engagement through strategic social media campaigns, integrating national observances with district initiatives. Provide technical support for a 1:1 Chromebook program, troubleshooting hardware and software issues for faculty, staff, and students. Configure and maintain desktop and laptop hardware with meticulous attention to imaging and software installations. Manage ITSM processes using Jira Atlassian, coordinating incident tickets and project requests, and utilize Snipe for precise inventory tracking. Develop and maintain documentation, including technical guides and training materials.

● Facilitated significant social media growth, enhancing outreach over a 5-year period.

● Set up and administered technology logistics for adult education graduation ceremonies.

● Maintained and updated district website content, ensuring accessibility, mobile responsiveness, and full ADA compliance.

● Minimized downtime for users and partnered with IT specialists while troubleshooting and resolving system/network issues Garnet Valley School District, Glen Mills, PA

Substitute Technical Support

2019 – 2020

Supported Technology Support Specialists in maintaining and updating computer hardware and peripherals. Troubleshot various technology issues throughout Garnet Valley School District, including computers, telephones, and audio-visual equipment, facilitating quick resolutions. Compiled and updated inventory data, maintaining comprehensive records for all technology equipment within the building database. Installed and configured new technology equipment to ensure functionality and compliance with district standards. Collaborated with IT staff to support seamless integration of technology systems and enhance operational efficiency.

● Improved user satisfaction by providing timely and accurate technical support.

● Maintained up-to-date inventory records, contributing to streamlined asset management.

● Assisted in resolving district-wide technology problems to minimize downtime and disruptions.

● Enhanced system reliability through proactive monitoring and maintenance of hardware and software. Education

Bachelor of Science in Computer Information Systems, Neumann University, Aston, PA (GPA: 3.83)

Honors: Delta Mu Delta, Delta Epsilon Sigma, St. John Neumann Scholarship, W. Edward Frazer Scholarship Technical Proficiencies

Windows, macOS, Chromebook OS Troubleshooting, Active Directory, Remote Desktop Tools, Jira Atlassian, AV Technologies

Contact this candidate