Strategic Communications Financial Service

Full name; Tshitamba Gilbert Shaguy

Nationality: Congolese

Address; Dar es Salaam

Email: **********@*****.***

Phone number: +255*********

PROFESSIONAL SUMMARY.

Versatile and results driven individual Professional high quality with a bachelor degree in business administration and 4 years of banking experience, 6 years in journalism, skilled in financial service, strategic communications and cross cultural collaboration. Recognized for excellent analytical thinking, media expertise and stakeholders engagement provides ability to work in multicultural environment and manage information flow, support development focused initiatives. Eager to contribute to international organizations by combining great knowledge of financial insight with impactful communications and organizations strategy. KEY COMPLIANCE;

.Financial service &customer relations

.Strategic communications &media relations.

.Projects management & coordination

.Report writing & content creation

.Client engagement & problems solving

.Research & data analysis

.Intercultural communications

.Digital tools& office suits.

PROFESSIONAL EXPERIENCES

Journalist R.T.N.C. (Radio television national Congolese) Lubumbashi or Katanga. November/2014 to January 2020

Research, wrote, and published impact full news stories covering local and international topics.

.Conducted interviews and investigation to produce in depth reports.

.Maintained strong networks with media professionals NGOs and public officials

.Managed editorial deadline and contributed multimedia campaigns. Promoted ethical journalism and factual reporting under pressure. EDUCATION:

Bachelor of Administration (BBA)

College of Business Education at Dodoma. October 2010 to November 2013. Banking office: NMB bank of Tanzania.

February/2020 /to July 2024.

Delivered high quality financial services to clients including account management, transaction and customer support.

Monitored compliance with financial regulation and internal policies.

Advised clients as banking products and services to support and business financial goals.

Assisted in risk assessment and repairing for internal review and audits

Collaborated with cross-functional teams to improve service delivery and customer satisfaction.

LANGUAGES

English - Fluent

French - Fluent

TECHNICAL PROFICIENCY.

Microsoft office suits (word, Excel, PowerPoint)

Financial software tools.

.finacle (by Infosys)

Flex cube(by Oracle)

Bank world (by CRZ)

Sage

Xero

SAP ERP

Power BT

Content management systems (CMS) Social media & online publishing tools.

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