Hvac Technician Customer Service
Resume:
Jamorris Brice
Maritta, GA
*************@*****.***
Experienced HVAC Technician
Seasoned HVAC Technician with over 12 years of hands-on experience in HVAC system installation, repairs, maintenance, and refrigeration. Adept at diagnosing, troubleshooting, and resolving complex HVAC/R issues while ensuring customer satisfaction. Skilled in installing, calibrating, and maintaining HVAC systems in compliance with industry standards and safety protocols. Committed to delivering high-quality service, preventative maintenance, and detailed service documentation.
PROFESSIONAL EXPERIENCE
Senior HVAC Technician
Two Brothers In Truck LLC Marietta, GA November 2023 – Present
Lead and perform complex repairs on HVAC systems to ensure optimal performance.
Diagnose and resolve advanced HVAC/R issues efficiently and effectively.
Oversee installation, calibration, and maintenance of HVAC and refrigeration systems.
Develop and implement preventative maintenance plans to enhance system longevity.
Provide expertise in HVAC controls, automation, and energy management systems.
Ensure compliance with industry safety protocols and regulations.
Train and mentor junior technicians, providing guidance and support.
Manage HVAC projects from planning to completion, ensuring quality and timeliness.
Address client concerns and maintain strong customer service relationships.
Maintain detailed service records and reports.
HVAC Technician
Essential Solutions Sandy Springs, GA November 2019 – October 2023
Serviced and recharged AC units, repaired household appliances, and maintained property grounds.
Conducted routine maintenance and troubleshooting of HVAC systems for optimal performance.
Installed, calibrated, and maintained HVAC and refrigeration systems following safety regulations.
Provided excellent customer service by addressing client concerns and explaining maintenance procedures.
Maintained a clean and organized work environment, ensuring efficiency and professionalism.
Collaborated with team members to complete tasks in a timely manner.
Demonstrated strong problem-solving skills in diagnosing and resolving HVAC system issues.
Punch Technician
The Liberty Group Dunwoody, GA April 2018 – October 2020
Replaced electrical outlet covers, light fixtures, and faucets for move-in readiness.
Performed general maintenance and troubleshooting of HVAC systems.
Diagnosed and resolved HVAC issues efficiently, ensuring resident comfort.
Delivered exceptional customer service by addressing maintenance concerns.
EDUCATION & CERTIFICATIONS
Atlanta Technical College HVAC Technology August 2024 – November 2024
HVAC system installation, maintenance, and troubleshooting.
Advanced refrigeration cycles and electrical component integration.
Energy efficiency, load calculations, and HVAC system optimization.
Preparation for EPA Certification and NATE Certification.
Georgia Building Trade Academy HVAC Certification November 2018 – January 2020
Comprehensive HVAC system training, diagnostics, and safety procedures.
SKILLS & EXPERTISE
HVAC System Installation & Repair
Diagnostics & Troubleshooting
Preventative Maintenance
Refrigeration Systems
Load Calculations & Energy Efficiency
HVAC Controls & Automation
Customer Service & Communication
Team Leadership & Training
Compliance with Industry Standards & Safety Protocols
Contact this candidate