Customer Service Guest

DONOVAN WHATLEY **********@******.*** 580-***-****

Motivated and detail-oriented professional seeking a position in hospitality administration where I can leverage over three years of experience in office operations, guest service, and team coordination. Committed to delivering exceptional client experiences, optimizing daily workflows, and supporting a seamless, service-driven environment.

●Strong Sense of Responsibility

●Effective Salesmanship

●Experienced in Microsoft Office Suite

●Effective Communicator

●Strong Emotional Intelligence

●Time Management and Organization

RELEVANT SKILLS

●Outperforming established sales goals consistently and utilization of strategic sourcing techniques to identify and engage potential clients, resulting in significant increases in sales productivity. Conducting comprehensive product demonstrations through advanced knowledge of products as demonstrated in client presentations to

●highlight key features and benefits that specifically target the client's needs.

●Implementation of strategies to maximize table turnover and accommodate high guest volumes during peak hours. Tracking and analyzing data and utilization of tracking systems to provide accurate wait times to customers.

●Developing and employing a comprehensive training program customized to individual learning styles and ensuring effective onboarding for new hires. Conducting training sessions on product knowledge, sales techniques, company standards, and customer service best practices while providing ongoing support and resources for continuous employee improvement.

EXPERIENCE

EMERGENCY MEDICAL TECHNICIAN (EMT) – Kirks EMS. Lawton, OK (Feb 2025 to Present)

EMERGENCY MEDICAL TECHNICIAN (EMT) – Medic West Ambulance. Las Vegas, NV (Nov 2024 to Jan 2025)

OUTBOUND SALES AGENT – Hilton Grand Vacations. Las Vegas, NV (Nov 2024 to Dec 2024)

HOST – Olive Garden. Las Vegas, NV (Aug 2024 to Dec 2024)

PHOTOGRAPHER – CINO. Las Vegas, NV (Feb 2023 to Nov 2024)

CREW MEMBER – Raising Cane’s. Las Vegas, NV (Aug 2023 to Jan 2024)

BARISTA – Starbucks. Las Vegas, NV (May 2023 to Aug 2023)

CREW TRAINER – Raising Cane’s. Little Rock, AR (Jan 2022 to Dec 2022)

EDUCATION & CERTIFICATIONS

SOFT SKILLS/CUSTOMER SERVICE/ REMOTE WORK CERTIFICATE - Work Ready Oklahoma. Lawton, OK (2025)

EMT 1 CERTIFICATION - College of Southern Nevada. Las Vegas, NV (2024)

HIGH SCHOOL DIPLOMA - Canyon Springs High School. Las Vegas, NV

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