El Paso Customer Service

Juan C. Vargas

**** ***** ***** ***** - ** Paso, TX 79936

Phone: 915-***-**** - Email: ********@*****.***

Bilingual: English / Spanish

Professional Summary

Bilingual customer service professional with 10+ years of experience in financial services, call centers, and client support.

Proven in high-volume environments with strengths in issue resolution, financial coaching, and team training. Skilled in handling sensitive account information with discretion and accuracy. Professional Experience

Teleperformance - El Paso, TX

Social Media Content Moderator

Nov 2021 - Present

- Reviewed user content for policy compliance and accuracy

- Resolved escalated issues with discretion

- Met performance standards consistently

BALANCE - El Paso, TX

Financial Coach

Jul 2018 - Nov 2020

- Advised clients on budgeting, credit, and debt management

- Interpreted credit reports and developed financial plans

- Maintained confidentiality with financial data

Evolve Federal Credit Union - El Paso, TX

Service Support Center Representative

Apr 2015 - Jul 2018

- Handled high-volume inbound banking inquiries

- Trained new hires on systems and procedures

- Drafted account-related correspondence

Member Service/Teller

Mar 2011 - Apr 2015

- Processed transactions and opened new accounts

- Assisted with wire transfers and account disputes

- Applied knowledge of financial regulations

Education

University of Phoenix

B.S. Candidate - Computer Information Systems

Expected Dec 2013

Skills

- Customer Service & Call Handling

- Bilingual Support (English/Spanish)

- Loan & Account Servicing

- Financial Coaching & Dispute Resolution

- Microsoft Office Suite

- Team Training & Process Compliance

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