Customer Service Physical Therapy

Koby Croft

Billings, MT *****

**********@*****.*** 406-***-****

Professional Summary

Motivated and adaptable professional with hands-on experience in coaching, physical therapy support, customer service, and team management. Strong background in leadership, communication, and time management. Proven ability to build positive environments, manage operations, and contribute to team success across a variety of roles.

Professional Experience

Assistant Baseball Coach

Billings West High School – Billings, MT

Present

Fostered a supportive and high-performance environment for student-athletes.

Practiced and taught time management, motivation, and communication skills.

Developed effective coaching strategies to encourage personal and athletic growth.

Physical Therapy Technician & Interim Clinic Coordinator

Mountain Land Physical Therapy – Billings, MT

Aug 2024 – Jun 2025

Supported physical therapists in patient care and preparation.

Scheduled appointments and handled patient referrals and discharges.

Stepped into clinic coordination responsibilities, overseeing operations and contributing to marketing efforts.

Maintained daily communication with patients and ensured clinic flow efficiency.

Assistant Baseball Coach

Hillcrest High School – Idaho Falls, ID

Jul 2024 – Aug 2024

Built rapport with athletes to create a comfortable and productive team culture.

Learned and implemented strategies to effectively lead through positive reinforcement.

Fishing Specialty Shop Manager

Scheels Sports – Billings, MT

Mar 2023 – Dec 2023

Managed product inventory, vendor relationships, and department budgeting.

Ordered merchandise and ensured sales floor readiness.

Provided exceptional customer service, earning direct recognition from customers.

Concrete Laborer

Curbs Unlimited – Billings, MT

Jun 2022 – Aug 2022

Mixed and poured concrete for commercial and residential projects.

Construction Laborer

Premier Builders – Billings, MT

May 2020 – Aug 2020

Assisted with framing, decking, and general construction tasks.

Front Desk Associate

Granite Health & Fitness – Billings, MT

Feb 2019 – Sep 2019

Managed membership accounts and performed point-of-sale operations.

Maintained cleanliness and functionality of gym facilities.

Education

Bachelor of Science in Business Management

Montana State University – Billings, MT

Expected Completion: 2025

High School Diploma

Billings West High School – Billings, MT

Graduated: 2019

Key Skills

Time Management, Leadership & Team Motivation, Communication & Interpersonal Skills, Medical Scheduling & EMR Systems, Customer Service & Sales, POS Systems, Insurance Verification, Construction & Labor Experience, Adaptability & Problem Solving

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