Customer Service Order Fulfillment
Resume:
Bilen Alemu
Abdi
Server/Hostess
***********@******.***
Atlanta, GA
Bilenabdi
PROFILE
A highly energetic and personable
server/hostess with 4 years of
experience in fast-paced nightlife
environments. Skilled at engaging with
customers, taking orders efficiently,
and ensuring a lively and enjoyable
experience. Possesses a strong
knowledge of food and beverage
menus, including alcoholic beverages,
to cater to the diverse needs of
restaurant and bar patrons.
SKILLS
POS System Experience
Customer Service
Professional Demeanor
Liquor and Wine Knowledge
Order Accuracy and Efficiency
Communication and Interpersonal
Skills
Sales and Upselling
REFERENCES
Lion Restaurant and Bar
PROFESSIONAL EXPERIENCE
Lion Restaurant and Bar
Server
10/2023 – 02/2024
979 Buford, HWY NE Atlanta, Georgia
•Greeted guests warmly, ensuring a seamless arrival and positive first impression.
•Managed waitlists efficiently, minimizing guest
frustration and maximizing table utilization.
•Maintained a polished and professional demeanor,
contributing to a sophisticated restaurant
atmosphere.
•Delivered exceptional service, exceeding guest
expectations with personalized recommendations
and prompt attention.
•Streamlined table operations, ensuring smooth order fulfillment and a relaxed dining experience for all guests.
Desta kitchen
Server
03/2024 – 03/2025
2566 Briarcliff Rd NE, Atlanta, GA 30329
•Greeted customers and made them feel welcome.
•Took food and drink orders clearly and correctly.
•Answered questions about the menu and gave
suggestions when asked.
•Brought out food and drinks on time and checked in to make sure everything was okay.
•Kept tables clean and made sure guests had what
they needed.
•Talked with the kitchen and bar to make sure orders were right.
•Handled any problems or complaints in a calm and
helpful way.
•Helped increase sales by suggesting extras like
drinks or desserts.
Elegant Staffing
Banquet Server
03/2025 – present
•Helped set up tables, chairs, linens, and decorations, and arranged buffets before events.
•Took guest orders, served food and drinks, and kept beverages refilled throughout the event.
•Provided friendly service, answered questions, and anticipated guest needs.
•Cleared dishes, refilled water, and kept tables clean and tidy during the event.
•Assisted with packing up supplies and cleaning the venue after events.
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