Customer Service Call Center
Resume:
OBJECTIVE
Senior customer service professional with 10-years background in the customer service/ call center industry. I have broad knowledge of computers, windows xp products and services. I'm interested in pursuing a customer service call center postion.
WORK EXPERIENCE
Professional Customer Services Representative
February 2016 - January 2019
Aerotek, Inc. 5150 Denver, Co
making outbound calls from various customer service agencies from cable TV to internet to Direct tv
Computer skills Excel Microsoft word,
Telemarketing Outbound Analyst
April 2014 - January 2016
Discovery Research Group of Utah Inc 14210 e 4th ave surora, co
making outbound calls to respondent to do surveys over the phone
Telephone Sales Representative
June 2013 - March 2014
Empereon Marketing, LLC Aurora, Colorado
Telecommunications Services
Working in a busy call center making outbound calls to customer to sale tv, internet, and phone services to customer.
Telemarketing Outbound Analyst
May 2012 - May 2013
Metro News S.L. Wheatridge,Co
Telecommunications Services
Making ountbound calls to Charter, and Cox cable customers to upsale them on different product and services like internet, home phone service and cable tv services.
Telemarketing Outbound Analyst
March 2011 - May 2012
Discovery Research Group of Utah Inc Aurora, Colorado
Other/Not Classified
Making outbound calls to homeowners to do survey's over the phone.
Customer Service
February 2006 - March 2008
Time Warner Cable Englewood, Colorado
WORKING IN CALL CENTER TAKING INBOUND CALLS FROM TIME WARNER CABLE, INTERNET & PHONE CUSTOMER. ANSWERING BILLING QUESTION ADDING NEW SERVICES TO CUSTOMER ACCOUNTS ALSO UPGRADING CUSTOMER ACCOUNTS & TAKING PAYMENTS .
Cashier/Clerk
February 2004 - May 2006
Target Corporation Glendale, Colorado
Retail
Working as cashier for retail store.Also recorded prices and department subtotaled taxable items and toteled purchases on cash register. Collected cash, checks and charged payments from customers and made change for cash transactions.
Customer Service Representative
October 2004 - May 2005
The Denver Newspaper Agency LLP Denver, Colorado
Advertising and PR Services
Taken inbound calls for newspaper subscribes answering question about customer bills, taken payments for subscribes and canceling customer paper while they where on vacation.
Customer Service Representative
June 2002 - January 2004
Comcast Corporation Inc Denver, Colorado
Internet Services
Working in a call center taken inbound calls for cable customers. Duties included setup new service for new customers, taken payments, ordering pay per view items. & also billing
Customer Service Representative
October 2000 - December 2002
MCI Worldcom Communications, Inc. 600 S Mississippi st
Telecommunications Services
Taken inbound calls for local and long distance customer. Setup new phone services for new customer.
EDUCATION
High School or equivalent,
September 1985 - May 1989
Kennedy High School Lakewood, Colorado
Take basic classes and got my Diploma
SKILLS
Call Center
Expert
Sales & Marketing
Intermediate
LANGUAGES
English
Fluent
REFERENCES
Jim Montana
Head Supervisor, Metro News S.L.
Professional
Judy Homes
Homemaker
Personal
Tracy davis
CNA
Professional
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