Office Administrator Front Desk

KAREN CHISI

Harare, ZIMBABWE (+***) 078-***-**** **********@*****.*** https://www.linkedin.com/in/karen-chisi-aa7b80349 OFFICE ADMINISTRATOR

Motivated and results-driven administrative and operations professional with over 8 years of experience across accounting, property management, and customer service. Adept in operations management, marketing coordination, and team leadership. Recognized for strong organizational skills, effective communication, and a passion for continuous learning. Interested in contributing to impactful projects and growth-focused environments. SKILLS

• Operations • Administrative Systems • Client Billing

• Office Management • Microsoft Excel • Staff Recruitment & Training

• Project support • Budgeting & Expense Control • Customer Retention

• Customer Relationship

Management

• Time Management &

Organization

• Communication

PROFESSIONAL EXPERIENCE

Feb 2022 - Present

Operations Manager

Cardinal Chartered Accountants, Harare

• Manage day-to-day business operations ensuring efficiency and smooth service delivery

• Support senior management in planning and launching new strategic projects

• Lead internal marketing activities including social media engagement and client outreach

• Assist with content development for company promotions and branding

• Organize staff schedules, supervise support teams, and handle client communications

• Contribute to event planning, workshops, and training sessions for internal growth Apr 2020 – Dec 2021

General Manager

J. Mukondo Properties, Harare

• Directed all areas of property sales, marketing, and operations

• Conducted weekly team sales meetings and implemented strategies to improve revenue

• Managed company budgets and ensured financial efficiency

• Recruited, trained, and mentored new staff members

• Oversaw client property transactions including negotiations, purchases, and sales Jan 2020 – Feb 2017

Receptionist & Customer Care Clerk

Premier Tobacco Auction Floors, Harare

• Handled all incoming calls and directed inquiries appropriately

• Welcomed clients and assisted with their service needs

• Updated the customer database and maintained client records

• Participated in external workshops and company field activities EDUCATION

Higher Certificate in Marketing

IMM Graduate School – Harare, Zimbabwe

Certificate, Business Management

Bindura University of Science Education – Bindura, Zimbabwe

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