Customer Service Data Entry
Resume:
Jessica Adams
Administrative Professional
Contact
***************@*****.***
Objective
A customer service professional seeking a Remote Customer Service role, using my excellent interpersonal and problem-solving skills to deliver excellent service and proactive customer resolution. Driven to implement efficient customer service processes, streamline customer support, and devise innovative solutions for customer inquiries. Committed to driving customer satisfaction and bottom-line growth for the organization.
Education
Tarrant County Community College, Associate degree 2013
Southern New Hampshire University BA, Psychology 2026
Key Skills
Customer Service
Project Management
Budget Planning
Detail Oriented
Communication
Problem-solving
Scheduling
Experience
September 2023 – Present
Head Unit Coordinator • Baylor
Responsibilities include but are not limited to overseeing daily operations with customer service, accurate data entry, reporting, and effective communication.
Ensure compliance to policies, regarding patients and internal protocol specifications are followed.
January 2016 – June 2018
Church Administrator • Word of Love
January 2007 - 2013
Package Handler / International Specialist • FedEx
Responsibilities included but were not limited to overseeing daily operations with customer service, accurate data entry, reporting, and effective communication.
Ensure proper material handling to the customer's specifications along with time management and on-time delivery protocols.
Communication
At Baylor – I communicate effectively verbally and written to both internal and external customers regarding patients, and business needs in a confidential manner.
At Word of Love – Implemented a “contact us” option on our website to manage requests and immediate follow-up for current and potential new members.
At FedEx – communicated effectively verbally and written to both internal and external customers regarding specific orders.
Leadership
At Baylor – I lead where needed (step in as Patient Care Technician).
At Word of Love - Successfully led the youth ministry while having increased our youth group size and managing to remain under budget.
References
Available upon request.
Contact this candidate