Scrum Master Continuous Improvement

WATSON PESSU

Email: *************@*****.*** Cell: 856-***-**** LinkedIn Profile

Highlights

Senior Scrum Master with over 6 years of experience driving Agile transformation in enterprise and government environments, including U.S. Air Force initiatives Certified in SAFe, Security+, and Salesforce Admin Lead cross-functional Agile teams Scrum practices coaching, facilitating ceremonies, and fostering a culture of collaboration and continuous delivery Active public clearance Secret clearance nearing completion.

CORE COMPETENCIES

Agile Coaching Scrum & Kanban SAFe Jira Azure DevOps Confluence Sprint Planning Team Facilitation Stakeholder Engagement Risk Management Backlog Grooming PI Planning Continuous Improvement Metrics Reporting Servant Leadership.

KEY SKILLS AND CERTIFICATIONS

● Scrum Master Certifications: SAFe Scrum Master, Scrum Master (CSM), Security+ ● Tools: Agile Accelerator, Jira, Confluence, Trello, MS Teams, Slack, Azure DevOps

● Agile Methodologies: Scrum, Kanban, SAFe, Lean

● Project Management: Risk Management, Conflict Resolution, Stakeholder Engagement, Cross-functional Team Leadership

● Facilitation: Sprint Planning, Daily Stand-ups, Retrospectives, Backlog Refinement, Sprint Reviews

● Systems Administration: Salesforce Admin Certified

PROFESSIONAL EXPERIENCE:

Senior Salesforce Scrum Master:

(ManTech) AirForce Recruiting Services November 2023-present

● Led multiple Scrum teams and coordinated cross-functional projects using Agile frameworks to deliver high-quality software products.

● Facilitated daily stand-ups, sprint planning, backlog grooming, sprint reviews, and retrospectives.

● Collaborated with product owners and senior stakeholders to define product roadmaps and prioritize backlogs to ensure alignment with business goals.

● Update Agile Accelerator to provide transparency on product and sprint Backlogs ● Maintain relevant metrics to help the team see are they are doing with their work

● Determine and remove any obstacles that might impact the team and their work in progress ● Provide directions and areas of opportunity for successful implementation

● Promote continuous improvement and help the team to increase productivity. Scrum Master III:

State Street Bank (TCS) July 2023- Nov 2023 ● Leverage the Jira and confluence tools to run an effective scrum team.

● Collaborate with a team to self-organize and collaborate.

● Work with Stakeholders and product owners to refine requirements and User stories.

● Run all the scrum ceremonies like Planning, Daily scrum, Review meetings and Sprint Retrospective

● Fully involved in Program Increments Planning, understanding in take process and setting up the stage with PO and team to understand work items coming to team for the quarter during a team pre-PI plan.

● Maintain an Agile mind set to support teams deliver quality values to customers on time.

● Led sprint retrospectives and identified process improvements, resulting in increased velocity by 50%.

● Coordinated with cross-functional teams to resolve blockers and impediments, ensuring timely delivery of product increments.

● Supported the Product Owner with backlog refinement, user story development, and defining acceptance criteria.

Sr Scrum Master:

Prudential Financial December2021-August 2023 ● Coached teams on Agile values and principles to promote continues improvement in practices and

artifacts.

● Maintained metrics that provide visibility to stakeholders on team-level progress.

● Proficient in Jira and Jira align for monitoring, planning, measuring and learning software development cycle.

● Partnership with Product Owner to manage and maintain a healthy product backlog and support Scrum framework for a bi-weekly sprint release.

● Encouraged Team to set up clear sprint goals to help deliver values in timely pattern.

● Acted as a servant leader in 2 Agile scrum teams, ensuring the effective use and practice of agile framework and overhauled 2 complex projects.

● Facilitate team engagement and breakout session for PI planning, check on capacity for Iteration. Creation of PI objectives, manage time-box, dependencies, register risk in Jira align.

● Led sprint reviews and planning meetings to promote full team engagement.

● Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team.

● Worked effectively with on-shore and off-shore teams. Sr Scrum Master

BB&T Now Truist Raleigh, NC August 2020- December 2021 ● Responsible for helping with agile transformation on team level at BB&T

● Acted as a servant leader and coached agile scrum teams, ensuring the effective use and practice of the agile framework.

● Quickly became the recognized Rally expert within BB&T making sure I assisted team members in using the tool.

● Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) based on priority.

● Initiate scrum methodology and Agile Framework for team members.

● Coached team on Agile values and principles to promote continuous improvement in practices and artifacts.

● Coached on Agile, SAFe, Kanban, Scrum, and Rally at a large social networking startup during an Agile transition.

● Championed cultural change and collaborated with other Scrum masters on plans and techniques for accelerating and advancing the organization's transformation.

● Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution, and transparency.

● Provided reporting at the team and line-of business (LOB) level on team performance against agile measurements.

● Work to provide continuous improvement for product development lifecycle. Sr. Scrum Master

INFOSYS/CAREFIRST, OWINGS MILLS, MD October 2019 – June 2020

● Protects team from over-commitment; manage the backlog and prioritize resolution of defects/bugs as evidence to on-time delivery.

● Worked with CareFirst customers and product owners to prioritize and validate requirements.

● Lead the team in the architecture and runway track understand the current set of application and how to align to the future state to support the business.

● Educate team and management on scrum methodology and Agile framework from waterfall.

● Engage with other Scrum masters to increase the effectiveness of Scrum & Kanban application in the organization.

● Develop, manage, monitor and report on all project/program tasks, activities, expectations, controls, and deliverables; and/or provide management and oversight

● Ensure the backlog remains healthy and useful for business.

● Assist internal and external communication, improving transparency, and radiating information. ● Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum

Masters, Product Owners and Technical Leads within the project. Scrum Master

INFOSYS/CONDUENT, RALEIGH, NC February 2019- Oct 2019 ● Lead 2 scrum teams, working with self-organized and cross functional team to deliver every 2 weeks

sprint.

● Provided support and guide team using a servant leadership format always leading by example. ● Took responsibility of delivery and management of the team task.

● Remove impediments by finding the right personnel/channel to remove impediments.

● Track and effectively communicated team velocity and sprint release progress to all teams and to management

● Recognized as an expert in Azure DevOps with the Infosys team Monitor, manage and track issues on Agile software environment using MS tools and Azure DevOps

● Manage, monitor and track issues on Agile environments using MS tools and Azure DevOps. Scrum Master

CURIS TECH, HOUSTON TX July 2016- February 2019 Coordinated the work efforts of 2 teams simultaneously and 7-person per team. Support team to complete tasks successfully and on-time

● Coached and mentored development team and POs on how to focus on Sprint goals, and effectively deliver to meet them

● Facilitated sprint ceremonies like sprint planning, daily scrum meetings, sprint review and demo, sprint retrospective, backlog grooming to maintain the entire team activities and engagement.

● Monitored and reported project activities using Jira.

● Worked with the Product Owner to prioritize the product backlog to maximize value.

● Encouraged team to make better decisions in commitment during user story selection, to enable timely delivery and achievement of sprint goals

● Managed burn down charts and motivated team members to work toward goals.

EDUCATION & TRAINING

Master of Science in Information Technology Management September 2018 Western Governors University, Salt Lake City, UT

Bachelor of Engineering in Agric. Engineering October 2005 University of Agriculture, Makurdi, NG

CERTIFICATIONS

● Scale Agile Framework SAFe September 2018 ● Certified associate in project management CAPM May, 2018

● Certified Scrum Master CSM June 2017 ● SASM (SAFe Advance Scrum Master) July 2021 ● AWS Solution Architect Associate SAA C03 Jan 1, 2023

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