Software Engineer Support Specialist

Tyler Harris

Huntsville, Alabama • 256-***-**** • *********@*****.*** •

linkedin.com/in/tyler-harris-4923a3237

Support Specialist, System Engineer, Identity Management Consultant, Software Engineer, Implementation Specialist

Proactive IAM (Identity and Access Managment) and Helpdesk Analyst. Over 2 years of access provisioning and levels 1-3 cloud and security troubleshooting. Highly adaptable and efficient work ethic in fast paced environments. Agility with learning new technologies and applications and processes.

WORK EXPERIENCE

TJX Corporation • Remote • 01/2023 - 01/2025

IT Security Analyst • Full-time

• Manage Oracle databases front end and backend application access for 5000+ users, through ticket queue and mailbox

• Coordinate with stakeholders, audit, and quality control teams to ensure all access and account information is in compliance with SOD and company security regulations.

• Provisioning of users, access, roles, and responsibilities through Oracle form, sailpoint and manually through application.

• Worked closely with audit and sox compliance teams, in provisioning access in correspondence with separation of duties policy.

• Delivered information security, practice governance & assurance, and data loss prevention throughout the TJX enterprise.

• Create, publish and maintain up-to-date standard operation procedure documentation in team SharePoint.

• Manage service account access through cyberark, and oracle ebs. CVS Health • Remote • 05/2021 - 01/2023

IAM Analyst (Identity and Access Management)

• Applied existing security policies and standards as well as identified the need to update and/or create new policies in AccessNow, and ServiceNow steward tables.

• Demonstrated sound understanding of IAM workflow and employee databases with the understanding of Powershell, Azure Admin, Exchange Admin.

• Created Accounts (user and service), file shares, through powershell as administrator VMWare. Thorough use of excel and softerra to transfer and verify information across domains

• Cross trained other team members on various IAM functions. Updated SOPs and One Notes

• Demonstrated strong attention to detail, with sensitive information in compliance with HIPPA and SOX compliance.

Enterprise Integration • Remote • 02/2020 - 04/2021 IT Help Desk

• Provided technical support to users by researching, answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

• PC maintenance: software updates, system patches, security configuration, through remote apps (connectwise control). Requests made through phone, serviceNow, Zendesk, Teams chat and email.

• Collaborate with security and app teams to ensure prompt network and cloud support. Most used apps Azure Admin, Crowdstrike and Exchange Admin EDUCATION

B.S in Computer Info. and Systems/Mathematics

University of West Alabama • Livingston • 05/2022

SKILLS

Active Directory, ConnectWise Control, Customer Management, Exchange Admin, JavaScript, Microsoft 365, Microsoft Azure, Microsoft Excel, Network monitoring software., PowerShell, ServiceNow, CyberArk, Citrix Putty, oracle form, SailPoint, MYSQL, Micro focus Rumba, ADManager, netsuite, ATG Endaca/BCC, Kronos Workforce

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