Customer Service Data Entry

JUDITH DIANE (JUDY) SKINNER

North Richland Hills, TX 76182

Phone: 682-***-****

Email: ************@*****.***

SUMMARY –

Dynamic sales professional with 13 years of experience at Executive Medicine of Texas excelling in customer service relationship management and inventory oversight. Proven track record in driving sales of Half-Day Annual Physicals, Concierge Memberships & Supplements while fostering team collaboration and delivering exceptional service. Adept in utilizing CRM systems to enhance client engagement and retention.

SKILLS –

Sales Strategy – Individual & Corporate Half-Day Annual Physicals, Concierge Memberships & Supplements.

Inventory Management – Supplement Line – Ordering from Labs, Selling in Office and Shipping to clients.

Customer Relationship Management & Retention – 13 years of building client relationships.

Data Entry – Complete & accurate client information & billing.

Marketing Meetings & Systems – To reach new leads & existing clients.

Team Collaboration – With Front Desk, Management, Doctors, & Clinical Staff.

Problem Solving – If there was an issue.

Effective Communication – in Phone Conversations, Elation EMR messages, Hint Billing, Monday.com, IntakeQ.com, Salesforce & emails.

Product Knowledge – of all our services and supplement line.

Organizational Skills & Time Management – To get the job done in a timely manner

EXPERIENCE –

Individual / Corporate / Supplement Sales – 12/2011 – 06/2025

Maintained efficient time management to ensure daily tasks & sales goals were met.

Managed Supplement Inventory to guarantee availability for client needs.

Collaborated with cross-functional teams to sell & manage Individual & Corporate Half-Day Annual Physicals, Concierge Memberships & Supplement Sales.

Worked effectively with colleagues to address product and service-related challenges.

Delivered exceptional customer service through face-to-face interactions, phone calls, and emails.

Contributed to weekly team meetings to achieve objectives and goals.

Demonstrated problem-solving skills to resolve issues efficiently.

EDUCATION AND TRAINING –

Gainesville High School – Gainesville, TX – High School Diploma

Cooke County College – Gainesville, TX – 3 years – working on Associates Degree – Business Administration

University of North Texas – Denton, TX – 3 years – working on Degree – Business Administration

ACCOMPLISHMENTS / AWARDS / HONORS

Worked as a Certified Personal Trainer / Fitness Director in the Gym & at the Corporate level. Still enjoy working out most every day.

Attend & serve at the Information Desk at Milestone Church – Keller Campus.

Achieved Ambassador Status Level with the Southlake Chamber of Commerce – Southlake, TX. Awarded Ambassador of the month for July 2024.

REFERENCES –

Vicki Fithian – 817-***-****

Deona Basham – 817-***-****

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