Technical Support Senior It

Senior IT, Infrastructure Specialist

Personal Information

Name: Kenneth Simmons

Email: ********@*****.***

Phone: 607-***-****

Address: PO Box 732, Polson, MT 59860

Professional Summary

Experienced IT professional with over 20- years of experience in system hardware/software installation, Cybersecurity and system compliance documentation management. Proven ability to troubleshoot complex issues and bring projects to successful completions. Strong collaboration skills and a commitment to continuous improvement.

Skills

Infrastructure Management

Network Management

Software Development

Vulnerability Remediation

Cybersecurity

Helpdesk Support

Technical Support

Documentation Management

Professional Experience

MKS2, Remote Contract Employee- Booze Allen Hamilton (BAH), Veterans Administration: System Engineer -Jr.

Dates: 01/2020- 4/2025

Strengthened and hardened the VA's IT security posture, ensuring compliance and risk mitigation for external connections.

Drafted, reviewed, and approved Memorandums of Understanding (MOU) Interconnection Security Agreements (ISA) for external connections, submitting documentation to VA Change Control Board for implementation.

Validated MOU ISA local and national documents for site-to-site interconnections cloud connections (VA Enterprise Cloud, AWS, Azure, etc.) with FedRAMP, aligning documentation with FIPS 199 Security Categorization standards.

Verified MOU ISA documents complied with NIST 800-53r4 5, NIST 800-37, and VA Handbook policies.

Lead preparation efforts for OIG annual inspections, ensuring the VA’s external connections meet security audit requirements.

Subject matter expert (SME) on NIST controls, supporting annual assessment reviews and advising senior leadership.

Tested process automation initiatives using Microsoft SharePoint workflows, increasing efficiency in operations.

Supervised MS TEAMS VA/ vendor MOU/ISA compliance meetings

ASM Research, Remote Contract Employee- Veterans Administration: Remediation Technician II, Security Information and Event Management (SIEM)

Dates: 03/2017 – 01/2020

Cyber Security for Continuous Readiness in Information Security Program (CRISP).

Monitored email for Windows workstation and server Splunk security alerts.

Analyzed alerts and verified their authenticity.

Created, tracked, and remediated ServiceNow tickets.

Alerted VA IT Techs on possible security threat situations.

Provided detailed network scan results to remote IT Techs.

Advised remotes sites on proper account workstation/ server naming conventions.

Attended scheduled Skype meetings and training sessions.

New York State Office of Temporary and Disability Assistance (OTDA), Information Technology Specialist II

Dates: 09/2004 – 03/2017

Managed and maintained OTDA’s IT infrastructure, including servers, networks, and databases.

Built, monitored, and updated statewide Windows/ESXI/Virtual Machine (VM) servers.

Created user profiles and accounts.

Imaged servers, workstations, and laptops.

Created informational and instructional documentation as needed.

Performed application and profile backups and restorations.

Provided technical support to staff, resolving hardware and software issues promptly.

Provided helpdesk services.

Led IT server build/ installation projects, ensuring timely delivery and alignment with OTDA’s business objectives.

Education

Ithaca College, Bachelor of Science

Dates: 1998 – 2000

Major: Organization Communication, Learning and Design

Honors: Sigma Iota Epsilon

Corning Community College, Associate of Science

Dates: 1996 - 1998

Major: Liberal Arts

Awards

Awarded NYS Commissioner’s Citation-recognition of outstanding performance and professionalism in the daily support of Department of Disability Determination's (DDD) network and servers to better serve the disabled citizens of New York State 9/2008.

References

Available upon request.

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