Data Center It Support

Muhammad Shahzaib Waleed

Email: ********.******@*****.*** Phone: +1-283-***-****

Professional Summary

Results-driven IT Professional with over 10 years of experience in system administration, IT support, networking, and data center operations. Certified in AWS, Cisco, Fortinet, and Juniper technologies. Skilled in troubleshooting, cloud services, user support, and network infrastructure. Currently pursuing DevOps training to expand expertise in cloud automation and CI/CD practices.

Professional Experience

ITAD Technician / Data Center Engineer

Reverse Recycle Logistics (Amazon) – May 2024 – Present Cincinnati/Florence OHIO

●Tested and validated NICs and DIMMs using Linux systems.

●Contributed to Amazon’s sustainability initiative via hardware recycling.

●Trained peers and provided support to reduce downtime.

●Managed inventory using WMS and ensured operational target fulfillment.

IT Service Desk / Data Center Engineer

Lineage Logistics – Nov 2022 – Mar 2024 Melbourne, Australia

●Resolved 15+ daily IT tickets using ServiceNow for M365, Exchange, Okta, Workday.

●Supported Zebra MC930, portable printers, and warehouse WMS systems.

●Provisioned user profiles and monitored networks with Aruba Central.

●Deployed software via Lansweeper and managed Honeywell voice templates.

IT Support Engineer

Amazon – May 2022 – Sep 2022 Melbourne,Australia

●Managed IT devices and user onboarding in MEL5 and DVT3 warehouses.

●Installed and provisioned scanners and iPads for HR clock-in/out.

●Provided overnight support and monitored MDF system health.

●Utilized tools including MyStuff, MGM, CORPS, AirWatch, and Printmon.

IT Desk Support Level 2

OZ Minerals – Jan 2022 – Apr 2022, Adelaide, Australia

●Provided remote assistance via Microsoft Teams to onsite and WFH users.

●Created user accounts and managed email via AD Manager.

●Used SCCM and Ivanti for remote installation and asset management.

●Resolved 25+ daily tickets through ServiceNow platform.

●Handled warranty claims for hardware with Dell, HP, and Microsoft.

IT Field Engineer / Network Technician

Green Light Worldwide – Feb 2020 – Sep 2021,Melbourne, Australia

●Installed EFTPOS and PIN pad devices across VIC for Woolworths and affiliates.

●Audited data centers and supported network equipment for Accucom.

●Executed site-wide network rollouts at 200+ locations in 50+ cities.

●Configured Cisco switches (3550, 3560, 3750) and routing protocols (EIGRP, OSPF, BGP).

●Performed SPAN/RSPAN, VLAN setups, and Wireshark diagnostics.

VSAT NOC Engineer

Supernet Limited – Aug 2015 – Dec 2015, Karachi, Pakistan

●Monitored VSAT SCPC & C-band networks using PRTG, MRTG, and NMS.

●Maintained GSM backhaul hub for Warid and Zong.

●Handled firmware updates, modem setups, and spectrum analysis.

●Generated technical documentation and resolved signal issues.

IT Trainee Engineer

Inbox Business Technologies – Nov 2014 – Mar 2015, Karachi, Pakistan

●Supported CDMA links and ATM equipment placement.

●Configured LAN devices, antivirus software, and Windows environments.

●Provided second-level help desk support and mail account setups.

Internee

●Warid Telecom – May 2014 – Aug 2014 karachi, Pakistan

●Performed RF drive/walk testing using TEMS and Lizard kits.

●Conducted indoor coverage testing and planned new cell sites.

●Generated post-test reports using MapInfo and log file analysis.

Education

●Master of Network Systems Engineering – Melbourne Institute of Technology (2017–2019)

●BS in Telecommunications Engineering – SSUET (2010–2014)

●Intermediate (Pre-Engineering) – D.J Science College (2007–2009)

●Matriculation (Science) – Shmen Public School (1997–2007)

Certifications

●AWS Certified Cloud Practitioner

●Cisco Certified Network Associate (CCNA)

●Cisco Certified Specialist – Enterprise Core

●Fortinet NSE1 & NSE2

●Juniper Networks Certified Associate – JNCIA-Junos

●Juniper Design Associate – JNCDA

Technical Skills

●Networking (Routing, Switching, VLANs, BGP, OSPF, RIP)

●Microsoft 365, Exchange, Okta, Workday, ServiceNow

●Cloud Computing (AWS), LAN/WAN, Troubleshooting

●SCCM, Lansweeper, Aruba Central, Wireshark, Printmon

●VSAT, RF Testing, Satellite Communications

●IT Asset Management, WMS Systems, Peripheral Device Support

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