Data Entry Call Center
Resume:
Liz A. Anderson
**** ******* ****, *********, ** 28269
**************@*****.***
Professional Summary
Friendly, dependable, and highly organized administrative professional with over 3 years of call center experience and a strong background in data entry, front desk support, and customer service. Known for creating a warm and welcoming atmosphere while managing busy phone lines, scheduling, and working across various computer systems. Brings a calm, empathetic approach to fast-paced environments, with the ability to multitask efficiently and adapt quickly to new tools and technology. Proficient in Microsoft Office, Outlook, and Canva. Core Skills
Data Entry & Documentation
Multi-Line Phone Systems
Call Center Operations
EMR & Administrative Support
Customer Service & Patient Relations
Microsoft Office Suite Outlook Canva
Fast Learner Detail-Oriented Time Management
Professional Experience
Metrolina Eye Associates – Charlotte, NC
Retina Scribe
2024 – Present
Document clinical findings and treatment plans in EMR during retina consultations Perform patient workups, including history-taking and diagnostic testing Assist with retina procedures and provide patient education Help streamline clinic operations by managing scheduling and patient flow Retina Scribe/Technician (Multiple Locations)
2019 – 2024
Supported high-volume retina clinics with accurate documentation and testing Assisted with intravitreal injections and coordinated imaging appointments Maintained confidentiality and accuracy in sensitive medical records Citigroup, LLC – Hagerstown, MD
Fraud Operations Specialist
July 2016 – April 2019
Investigated fraudulent credit activity and ensured data accuracy across systems Provided high-quality support on sensitive financial issues Met and exceeded performance and compliance benchmarks Strengthened cross-functional communication and reporting Benny’s Pub – Hagerstown, MD
Lead Server & Bartender
April 2013 – March 2020
Managed both front-of-house and bar operations in a high-volume setting Led event coordination and new staff training
Worked closely with ownership to improve efficiency and customer experience Education & Certification
Berkeley Springs High School – High School Diploma, 2005 JCAHPO Certified Ophthalmic Assistant
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