Customer Service Access Control
Resume:
Maricela Blancarte
*****************@*****.***
Skills
● customer service
● Teamwork
● Ability to multitask
● Problem-solving
● Self-motivated and independent work
● Bilingual
● communication
● Decision-Making/critical thinking
● Adaptability and time management
● Outlook, Word, Excel, Gmail, Google Suite, MS Teams,slack, Okta verify
● VCC Everbridge, Genetec, ONTIC, Travel tracker, JIra, Eagle Eye, Envoy, Meraki Vision, Brivo, Asana, Milestone, Lenel access control.
Work Experience:
Global security operations center (GSOC), Data Center Operator December 2024- Current 2025, Securitas (linkedIn)
● Monitored global security systems (CCTV, access control, intrusion detection, etc.) to identify and respond to threats in real time.
● Incident report writing on property damage, theft, and employee medical incidents.
● Patrol designated areas on foot or vehicle
● Provide employees assistance via email, real-time messaging applications, intercoms and phone calls
● Process Data center access tickets
● Coordinated with on-site security teams to dispatch personnel and manage real-time incidents, alarms, or emergencies.
● Communicated effectively with internal stakeholders, including security, facilities, and executive leadership during critical events.
● Documented incidents and daily activities in GSOC logs and incident management systems with accuracy and attention to detail.
● Performed regular audits and diagnostic tests on security systems, identifying malfunctions and initiating timely service resolutions. Global safety and security operations (GSOC) operator flex, SPO August 2024 - Current 2025, PFC Safeguards inc (BILL)
● Monitoring global events and reports from a variety of security systems and tools in a 24x7 operations center
2
● Provide employees assistance via email, real-time messaging applications, intercoms and phone calls
● Analyzed security alerts and incidents, assessed risk levels, and executed appropriate responses in accordance with SOPs.
● Maintained 24/7 situational awareness by tracking global events (e.g., natural disasters, civil unrest, protests) and evaluating potential impact to company assets, offices, and personnel
● Monitoring of the company's Access Control Systems, CCTV monitoring and review, Incident Management Systems, and Dispatch Control Room operation
● Modify Access Control badges per approved requests
● Patrol designated areas on foot or vehicle
● Escort contractors/vendors
● Ensure door safety
● Enforce security policies
Global Security Operations Center (GSOC) operator
July 2022 - October 2024, Allied Universal (ServiceNow)
● Monitoring global events and reports from a variety of security systems and tools in a 24x7 operations center
● Provide exceptional customer service via email, real-time messaging applications, and phone calls
● Conduct regular monitoring of open-source intelligence, social media platforms, and client-specific intelligence-gathering tools for known and potential threats to employees, company assets, and reputation
● Monitoring of the company's Access Control Systems, CCTV monitoring and review, Incident Management Systems, and Dispatch Control Room operation
● Modify Access Control badges per approved requests
● Use of Everbridge suite, ONTIC, Travel Tracker
● Monitoring several screens
● Respond to incidents and critical situations in a calm, problem-solving manner
● Conduct investigations using numerous applications to confirm or deny any accusations or events reported to the Global Security Team
● Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
● Conducted weekly/monthly audits requested by the client
● Maintained 24/7 situational awareness by tracking global events (e.g., natural disasters, civil unrest, protests) and evaluating potential impact to company assets, offices, and personnel.
● Issued timely advisories to employees regarding emerging threats and disruptions, delivering clear, actionable information.
● Incident report writing on property damage, theft, and employee medical incidents. SOC Operator / Mobile Patrol Officer
April 2020 - July 2022, Allied Universal (Western Digital) 3
● Incident report writing on property damage, theft, and employee medical incidents.
● Patrol designated areas on foot or vehicle
● Escort contractors/vendors
● Report any maintenance and safety hazards issues for clients/employees.
● Assist with Badging needs for employees/ contractors
● Investigate alarms and respond, Dispatch security
● Monitoring of the company's Access Control Systems, CCTV monitoring Security patrol officer
August 2019 - March 2020, Security Industry Specialist (SIS), (Robinhood)
● Patrol designated areas on foot or vehicle
● Escort contractors/vendors
● Ensure door safety
● Enforce security policies
● Watch for unusual activities
● Watch for proper identification
● Give excellent client service to employees with questions/concerns/comments
● Respond to the supervisor's request
● Radio/computer knowledge
● Report any maintenance and safety hazards issues for clients/employees.
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Education
● Latino College Preparatory Academy, 2016 High School Diploma ● Evergreen Valley College Certificates
● CPR/AED/First-Aid Certified
● BSIS Guard Card
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