Customer Service Assistance
Resume:
XYLAN
ROBINSON
***************@*****.***
Augusta, United States
30901
Proven customer service professional with a track record of enhancing customer satisfaction at Freddy's Frozen Custard & Steakburgers. Demonstrates strong work ethic and integrity, coupled with exceptional customer assistance skills. Achieved high accuracy in transactions and multitasking, significantly improving guest experience. Expert in customer service and adept at creating a welcoming environment, showcasing patience and empathy. Committed and hardworking Job-seeker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
PROFESSIONAL SUMMARY
SKILLS
• Customer Service
• Customer Assistance
• Work Ethic and Integrity
• Patience and Empathy
South Gwinnett Highschool
Snellville, GA • 05/2024
Freddy's Frozen Custard & Steakburgers - Cashier
Loganville, GA • 05/2024 - 09/2024
Longhorn - Hostess
Snellville, GA • 11/2023 - 05/2024
WORK HISTORY
Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Answered customer questions about hours, seating, and menu information.
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Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Supported servers, food runners, and bussers with keeping dining area ready for every guest.
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Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
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