Inside Sales Customer Service

Jessica Munoz

254-***-**** ***************@*****.***

Summary

Experienced and dedicated professional with a strong background in inside sales, operations management, and laboratory technology. Over a decade of leadership experience in high-paced environments, recognized for exceptional performance, team leadership, and customer service. Proven ability to manage operations, support technical processes, and build lasting client relationships. Skills

Customer relationship management

Sales strategy development

Account management

Product knowledge

Order processing

Market analysis

Time management

Team collaboration

Issue resolution

Sales and negotiation

Cheerful and energetic

Sales expertise

Sales closing

Experience

INSIDE SALES REPRESENTATIVE 11/2021 - 06/2025

Lengefeld Lumber Co - Temple, TX

Manage customer accounts and assist with product selection and quoting. Build strong client relationships to drive sales and ensure satisfaction. Collaborate with warehouse and logistics teams to ensure timely deliveries. Develop deep knowledge of construction materials and industry needs. Developed and implemented strategies to increase sales volume. Collaborated with other departments to ensure successful implementation of sales initiatives. Followed up on pending orders and inquiries in a timely manner. Monitored competitor activities and recommended changes accordingly. GENERAL MANAGER 02/2008 - 11/2021

McDonald's - Temple, TX

Maintained relationships with vendors to obtain the best pricing on supplies and materials. Implemented employee recognition programs to motivate staff members towards achieving organizational goals. Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Coordinated training activities for employees to ensure compliance with company policies and procedures. Assisted in the recruitment process by interviewing potential candidates for open positions. Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management. WASTEWATER LAB TECHNICIAN 01/2006 - 08/2008

Brazos River Authority - Austin, TX

Performed laboratory tests such as cell culture, ELISA, Western blotting and PCR. Collected samples from various sources for analysis in accordance with established guidelines. Documented all experimental procedures and results in an organized manner for future reference. Monitored safety compliance within the laboratory environment to ensure adherence to regulations. Conducted quality control testing on incoming materials to ensure accuracy of results. Managed inventory levels by ordering supplies and ensuring stock is available when needed. Collected, labeled and stored lab samples according to laboratory specifications. Education and Training

Temple High School - Temple, Tx High School Diploma 05/2004

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