Service Manager Customer
Resume:
Jorge Morales
Orlando, FL *****
**************@*******.***
Professional Summary
Dedicated individual with over 30 years of experience combining management and customer service expertise in auto parts and sales. Speak Spanish and English fluently. Strong leadership skills: able to prioritize, delegate tasks, and make sound decisions while maintaining a focus on bottom line. Work Experience
Service Manager
German Excellence-Winter Park, FL
November 2020 to Present
Sales, Managing Technicians.
Service Advisor
Greenway Kia-Orlando, FL
January 2018 to October 2020
• Wrote repair orders.
• Consulted technician.
• Informed customer on repairs.
Service Manager
Hgreg Auto-Orlando, FL
January 2017 to November 2017
• Managed technicians
• Oversaw Scheduling
• Managed repair orders.
Shop Manager
Tuffy Tire & Auto Service Center-Orlando, FL
January 2013 to December 2016
• Inspected work areas and operating equipment.
• Payroll management, processing and submitting.
• Managed fleet accounts and walk-in customers.
Store Manager
Bennett Auto Supply-Orlando, FL
January 2012 to January 2013
• Managed payroll.
• Collected payments and cores from wholesale accounts.
• Developed/Executed planograms.
• Performed monthly LP audits.
Assistant Store Manager
CARQUEST Auto parts-Orlando, FL
January 2009 to January 2012
• Managed wholesale accounts.
• Cycle counts/ inventory.
• Managed payroll.
Wholesale Manager
Autozone Auto Parts-Orlando, FL
March 2000 to January 2009
• Established and maintained new client accounts.
• Expense and inventory control.
• Wrote and implemented efficient work schedules.
• Interviewing/Training/Developing personnel.
Education
High School Diploma
Grover Cleveland High School - Buffalo, NY
Skills
• Suspension
• Automotive Repair
• Oil Change
• Auto Service Management
• Store Management Experience
• Vehicle Maintenance
• Planograms
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