Client Service Technical Support
Resume:
EUGENE ESTICA ************@*****.***
New Kensington, PA
CAREER SUMMARY
Aspiring Technology Intern with nearly five years of experience working to improve performance of organizations serving millions of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of working to ensure compliance with organizational guidelines and industry best practices, promoting adherence to organizational policies and industry standards.
AREAS OF EXPERTISE
Technical Support Team Leadership Troubleshooting Processes Retail Industry Standards Client Service Standards Inventory Management
PROFESSIONAL EXPERIENCE
ARIAS AGENCIES Wexford, PA
(Life insurance Agent) Jan. 2021 - Sept. 2022
• Contributed to key aspects of operations, onboarding new clients and processing financial requests.
• Evaluated and presented business impact of strategic initiatives, performing extensive analysis of key performance metrics.
• Sold policies and educate clients on funeral expenses INTEGRATED TECH Wilkinsburg, PA
(Cable technician) Aug. 2022 - Dec. 2023
• Worked to ensure top-tier client service for nationwide company, interfacing with senior staff to expand organizational impact.
• Maintained current knowledge of Cable and tech items, communicating with customers regarding item availability and product specifications.
• Contributed to inventory management and loss prevention initiatives, ensuring adherence to company policies and industry best practices.
YEAR UP UNITED
( INTERNSHIP)
• Completed a Java bootcamp, gaining proficiency in Java programming, problem-solving, and software development best practices.
• Developed strong skills in Excel and SQL, enabling data analysis and effective database management.
• Enhanced public speaking abilities through presentations and group discussions, fostering effective communication.
• Learned to provide constructive feedback, contributing to a collaborative team environment.
• Acquired business etiquette knowledge, including professional attire and workplace conduct, to navigate corporate settings confidently.
BNY (Intern) Global fraud prevention group
August 2024– current
Data Analytics:
• Conducted data analysis to identify and mitigate fraudulent activities, utilizing Excel for filtering and analyzing fraud data.
• Worked with fraud detection software, including BioCatch, to enhance the accuracy of fraud prevention measures.
• Technical Skills:
• Gained hands-on experience in data analytics, applying Excel functions for data manipulation and reporting.
• Collaborated with cross-functional teams to integrate analytical findings into actionable strategies.
• Soft Skills:
• Developed strong analytical and problem-solving skills, contributing to a proactive approach in fraud prevention.
• Communicated findings effectively to team members, enhancing collaborative efforts in identifying risks. Pittsburgh, PA
Aug. 2024 - Present
EDUCATION & TRAINING
WESTMORELAND COMMUNITY COLLEGE Online
Cybersecurity major 2019 to current
TECHNICAL SKILLS
Proficient in MS Word, MS Excel, and MS Teams.
Front end- javscrpt, html, css
Backend- Python, Java, SQL
EUGENE ESTICA ************@*****.***
New kensington15068
ADDITIONAL EXPERIENCE
- Present
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