Patient Care Customer Service
Resume:
Emelia
Baiden
Conroe Tx, **301
*********@*****.***
A compassionate and dependable professional with a strong commitment to serving and helping others. An individual with the ability to work well independently or in a team environment. Able to handle all levels of situations with ease, multi-tasking, and a good eye to detail. Seeking long-term stability in a Dietetic profession utilizing natural and acquired skills to help at risk and vulnerable populations.
Skills
Fluent in English, African, Twi, Fante
Proficient in Microsoft Office, EMR and My dining
Medical Nutrition Therapy; Nutrition counseling; Motivational interviewing; Strong critical thinking skills; Excellent communication skills; Cultural sensitivity; Social perceptiveness
Dietetic Intern, University of Houston February 2023 - September 2023
Supervised practice sites: Memorial Hermann Hospital (870-hours); Met Early Heard Start (200-hours) • University of Houston - Orientation (60 hours) Completed advanced Clinical practice fieldwork • Completed 1,130 hours of supervised practice community nutrition, food service management, an Elective, clinical dietetics including DM, geriatrics, trauma, surgical, neurology, oncology, behavioral health, general pediatrics, ICU, PICU.
Experience
FEBRUARY 2022 – FEBRUARY 2023
Nutrition Operator-Morrison Healthcare/ Memorial Hermann Hospital, Woodlands, TX
Applying customer service skills and phone etiquette, while managing a high call volume in a call center setting
Responsible for securing patient meal selections and special requests and needs via phone/face to face through My dinning
Follow dietary restrictions on special, modified diets to ensure optimal food preference are met within guidelines of diet order limitations
Educate patients in menu and food restrictions according to diet order
Responsible for printing reports for meal periods and securing patient count
Assist team when short staff in tray line, cart delivery, or placing Bed Side meal orders
Assist Dietitians, Nursing, Speech Pathologist with special request of sending food tray, supplements, tube feeding, etc
OCTOBER 2013 – AUGUST 2014
Certified Nurse Assistant/ Care Temp, Houston, Tx
Assisted nursing in patient care by taking vital signs and giving medications.
Served meals and helped patients eat their food.
Facilitated ambulation for patients between chair, wheelchair, or bed.
Assisted patients with ADLs like eating, movement, personal hygiene, etc.
FEBRUARY 2010 – 2013
Certified Nurse Assistant / Accredited Inc. Employee, New York, NY
Assisted nursing in patient care by taking vital signs and giving medications.
Assisted patients with daily living activities like personal hygiene and eating.
Assisted patients in turning, reposition and movement.
Escorted patients with hospital visits and grocery errands.
Education
MAY 2020
Bachelor of Science in Dietetics / Texas Southern University, Houston
Honor Roll Fall 2014, Fall 2019, Spring 2020 GPA 3.2
Dietetics Internship / University of Houston, Houston - FEBRUARY 2023
Volunteer Activities, Relevant Organization and Project
September 2019-July 2020
WIC Centers-Alief and Northeast
Assisted with breastfeeding education.
Assisted with weighing infants and toddlers.
Aided in giving cooking classes/counseling to a group.
June 2019
Houston County Public Health Department
Helped administer immunization to children to various campsites for free.
January 2019- December 2019
TSU Dietetics Club- Treasurer/ TSU, Houston
Collected membership monthly dues and kept records of dues.
Provided financial report when requested.
Recorded all expenditures and income for the week/month.
June 2018- December 2018
Houston Academy / University of Houston
Educated parents and children in exercise and healthy eating habits.
Provided training in obesity and nutrition to parents and children.
Collected data in fitness associated with academics, behavior, and cognition.
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