Talent Acquisition Call Center
Resume:
Mark Cooke Recruiter
SUMMARY
Aspiring Recruiter with over 6 years of experience in talent acquisition and management. Proven expertise in engaging with diverse candidates, developing strategic hiring processes, and implementing structured onboarding plans. Successfully built high-performing teams recognized for their positive work culture and inclusivity. Adept at leveraging communication skills and data-driven insights to meet staffing needs effectively and efficiently, ready to add value by enhancing recruitment strategies and workforce planning.
EXPERIENCE
Call Center Representative, American Power & Gaw — Largo FL
2025-Present
●Engage with 80–100+ customers daily, utilizing active listening and persuasive communication to discern needs and deliver customized solutions.
●Consistently surpassed sales quotas by fostering rapport, conducting needs assessments, and adeptly handling objections.
●Collaborated with team leaders to pinpoint high-potential clients, creating targeted strategies similar to sourcing and qualifying candidates.
●Maintained thorough records in CRM systems, ensuring precise tracking and follow-up.
●Managed time-sensitive pipelines and prioritized outreach to achieve rigorous daily call metrics.
Manager, Planet Wings — Edison NJ
2014 - 2020
●Spearheaded the end-to-end hiring process for front- and back-of-house roles, including job postings, interviews, candidate evaluations, and onboarding.
●Formulated and implemented structured interview techniques and onboarding plans to enhance consistency and compliance in hiring practices.
●Partnered with regional leadership to assess talent needs, forecast labor shortages, and devise proactive staffing strategies.
●Cultivated strong partnerships with local schools to establish a reliable talent pipeline.
●Recognized for assembling high-performing teams and fostering a positive, inclusive workplace culture.
Largo, FL 33760
**.*******@*****.***
SKILLS Sales Communication Cold Calling Detail-oriented Time-management Onboarding Account Management Diversity and Inclusion Support Confidentiality Hr Policies and Procedures
Education
Concordia University Communications 2021 - 2023. Seward NE
J.P. Stevens High School
Diploma
2010 - 2014. Edison NJ
Certification
Google Data Analytics
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