Occupational Therapy Customer Service
Resume:
NICOLE
HOLLAND
COTA/L
From
NICOLE HOLLAND
COTA/L
**** * *** ****, ******, 46923,
United States
***************@*****.***
With 25 years of experience in Cosmetology and 8 years in Occupational Therapy, I possess a unique blend of life and technical skills that align perfectly with the requirements of this role. My proficiency in customer service, interdisciplinary communication, and computer proficiency has been demonstrated through my achievements in both Cosmetology and as a COTA/L, where I have successfully demonstrated empathy and compassion, all while doing my due diligence by propelling the company forward by documenting thoroughly and accurately for billing/insurance purposes.
In addition to my technical skills and industry knowledge, I bring a strong work ethic, excellent communication skills, and a proven ability to work effectively in team environments.
I'm confident that my unique blend of skills, experience, and passion for the industry make me an ideal candidate for this role. I'm excited about the opportunity to contribute to your company and look forward to discussing my application further.
NICOLE
HOLLAND
COTA/L
DETAILS
ADDRESS
1170 S 800 West
Delphi, 46923
United States
PHONE
***************@*****.***
DATE / PLACE OF BIRTH
03/14/1978
Indianapolis
DRIVING LICENSE
Indiana
NATIONALITY
White
SKILLS
Self-motivation
Interpersonal Skills
Critical thinking and problem
solving
Problem Solving
Decision Making
Creativity
PROFILE
Dynamic COTA/L with extensive experience in providing client-centered occupational therapy services to diverse caseloads. Skilled in conducting detailed assessments, creating customized treatment plans, and administering evidence-based interventions to enhance functional abilities. Proficient in mobility training, fall prevention techniques, and recommending assistive tools for elderly individuals. Collaborative team player with a strong focus on improving safety, autonomy, and quality of life for clients. EMPLOYMENT HISTORY
COTA/L, IU Health White Memorial Hospital Monticello Nov 2023 — Present
Created and implemented goal focused treatment sessions for pediatric, out patient, and in patient acute rehabilitation.
• Provided patient and family education on health care topics and resources for continued care
• Developed and implemented patient-centered care plans that included short- and long-term objectives for care and treatment
• Collaborated with multidisciplinary teams to coordinate care for clients with complex needs
• Participated in interdisciplinary meetings to coordinate care for patients and ensure effective communication between providers and patients
PRN COTA/L, Ageility
Feb 2023 — Feb 2025
- Conduct client-centered occupational therapy services on an as-needed basis, adapting to diverse caseloads and individual requirements.
• Perform detailed assessments to assess functional limitations and create customized treatment plans for elderly clients. Communication
Microsoft Office
Ability to Work Under Pressure
Customer Service
Microsoft PowerPoint
Microsoft Excel
Effective Time Management
Ability to Multitask
Computer Skills
Fast Learner
Ability to Work in a Team
Adaptability
Occupational Therapy Services
Client-centered Therapy
Assessment
Treatment Planning
Mobility Training
Fall Prevention
Assistive Tools
Recommendation
Collaboration
Documentation
• Administer evidence-based interventions targeting ADLs, IADLs, and fall prevention techniques.
• Provide mobility training and suggest assistive tools to improve safety and autonomy in daily activities for elderly individuals. Intrepid Home Health, COTA/L
Mar 2018 — Feb 2025
• Administer client-centered therapy in home setting, focusing on goal achievement and functional enhancement.
• Instruct patients and caregivers on Home Exercise Programs and safe transfer techniques.
• Provide comprehensive caregiver education to support progress outside of therapy sessions.
• Conduct assessments, develop tailored treatment plans, and enhance patient safety in the home environment by recommending Durable Medical Equipment and adaptive devices.
COTA, HTS Franklin
Apr 2016 — Mar 2018
- Manage client caseload, providing individual therapy sessions
• Conduct group therapy sessions for clients with diverse needs
• Collaborate with multidisciplinary team for comprehensive care
• Develop treatment plans and goals for client progress
• Maintain accurate documentation of therapy sessions and client progress
PRN COTA/L, Indy Lymphedema Indianapolis
Nov 2017 — Mar 2018
• Administer lymphedema wrapping techniques to patients in their home environment.
• Conduct comprehensive education sessions and instruct patients on prescribed Home Exercise Programs.
• Deliver specialized instruction on post-therapy maintenance techniques.
• Equip patients with skills and knowledge to sustain reduced extremity size and manage lymphatic conditions effectively.
• Enhance lymphatic drainage and alleviate edema through evidence-based strategies.
EDUCATION
AAS in Occupational Therapy Asst., Brown-
Mackie College
Indianapolis
Mar 2014 — Mar 2016
REFERENCES
Lynn Tribbett, SLP
IU Health White Memorial Hospital
*********@********.***
Rylie Pfleddere, DPT
IU Health White Memorial Hospital
**********@********.***
Beth Balvich, Case Mgr
IU Health White Memorial Hospital
********@********.***
Sara Phelps, DOR, OTR
IU Health White Memorial Hospital
*******@********.***
OTHER EXPERIENCE
Cosmetologist Indianapolis
Aug 1999 — Mar 2024
Graduate of A Cut Above Beauty College in July of 1999. Cosmetologist of 25 years with 23 years as salon owner and operator of NHD Studio & Gypsy Bridal.
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