Front Desk Technical Support
Resume:
* ******* **** - ** ******** ****
Monalisa Nyasha Billiat
**** *** ****** ********* ******
077******* *********@*****.***
Objective
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth. Experience
Telone Pvt ltd
IT Intern Support
1.Help desk: Performing active directory, answer user queries, guide users through processes,docement issues and resolutions,escalate complex issues to senior teams
2.Network Installation and Configuration: Installed, configured, and managed network devices, including routers, switches, firewalls, and wireless access points.
3. Network Troubleshooting: Troubleshot and resolved network issues, including connectivity problems, hardware failures, and software glitches.
4. Network Maintenance: Performed routine maintenance tasks, including software updates, backups, and security patches. 5. Network Security: Implemented and maintained network security measures, including firewalls, VPNs, and access control lists. 6. Technical Support: Provided technical support to end-users, including troubleshooting and resolving network-related issues Education
Telone Centre For Learning
Diploma in Computer Networking
Pass
Alheit High School
High School
Pass
Skills
1. Problem solving 2. Decision making 3. Time management 4. Team work 5. IT infrastructure Projects
Network Designing and implementation
1. Gathering requirements: We work with stakeholders to understand their network needs, including the number of users, devices, and applications.
2. Creating a network topology: We design a network topology that meets the requirements, including the selection of network devices, such as routers, switches, and firewalls.
3. Configuring network devices: We configure network devices, including IP addressing, subnetting, and routing. Network Implementation:
1. Installing network devices: We install network devices, including routers, switches, firewalls, and wireless access points. 2. Configuring network services: I configure network services, including DNS, DHCP, and NTP. 3. Testing network connectivity: We test network connectivity and performance to ensure that it meets the requirements. Network Management:
1. Monitoring network performance: We monitor network performance, including bandwidth usage, latency, and packet loss. 2. Troubleshooting network issues: We troubleshoot network issues, including connectivity problems and hardware failures. 3. Performing maintenance tasks: We perform routine maintenance tasks, including software updates, backups, and security patches. Languages
English Shona
Reference
Ignatius Parwauya - Telone Pvt.ltd
IP Core Technician
********@*****.***
Contact this candidate