Front Desk Customer Service
Resume:
CONTACT
vanessamapingure*@gmail.-
com
** ***** ****** ******** *****-
falls, Harare, Zimbabwe
ORGANIZATIONS
REACH OUT FOUNDATION
Events Organizer
AWARDS
CASHIER OF THE MONTH
Tops At Spar
12/2025
SKILLS
LANGUAGES
SHONA
Native Proficiency
ENGLISH
Professional Proficiency
NDEBELE
Elementary Proficiency
HOBBIES
TRAVELING
READING
COMMUNICATION
SKILLS
PROBLEM
SOLVING
TEAM PLAYER
TIME
MANAGEMENT
CUSTOMER
SERVICE SKILLS
VANESSA
MAPINGURE
Front Desk Office Associate
OBJECTIVE
Dedicated individual with experience of 2 years in customer service. Excel in strong communication skills and other technical support skills and I am also a team player and ability to adjust to different environments. EXPERIENCE
CERTIFICATES
EDUCATION
05/2024
04/2025
FRONT DESK OFFICE ASSOCIATE
CITY HOTELS SOUTH AFRICA
*Greeting guests and checking them into the hotel, han- dling guests registration, rooms assignments and billing information.
*Answering phone calls and emails and responding to guest inquiries or requests.
*Handling guests reservations and changes to reserva- tions as well as issuing confirmations and pre arrival in- formation.
*Managing guests accounts and preparing invoices for guests at checkout.
*Maintaining the front desk and lobby area ensuring that it is clean and presentable.
06/2023
06/2024
JUNIOR CHEF
SHEARWATERS EXPLORER VILLAGE
I was a junior chef but also did all the hotel departments such as front office, stores, kitchen and stock taking and doing GAP.
01/2019
03/2024
NATIONAL DIPLOMA
HARARE POLYTECHNIC COLLEGE
National Diploma in tourism and hospitality
01/2019
08/2024
DIPLOMA IN TOUTISM AND HOSPITALITY
HARARE POLYTECHNIC
3,50
05/2025
01/2015
O LEVEL CERTIFICATE
BATANAI COLLEGE
5 Olevel Passes
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