Customer Service Rep

Vermel Michelle Brimmer

Charlotte, NC *****

704-***-****

linkedin.com/in/vermel-brimmer

Career Objective:To obtain a position in the customer service industry where I can utilize my skills and experience in healthcare cultivating an opportunity for growth. Experience:

09/24-Present Charlotte Eye Ear Nose and Throat

Customer Service Rep: Provide customer service and assist patients with billing inquiries. Experience in payment plans, payments, and collections. Detailed knowledge of commercial and government insurance, legal and workman’s compensation claims processing. Experience in invoice charge posting, procedure, and diagnostic coding. Scan mail for return mail and forward to internal departments.

06/21-04/22 US Radiology

Patient Experience /Customer Service

Assisted with taking incoming calls and assisted patients with their billing. Correct demographics and insurance to update and file patient claims, set up payment plans and took payments. Also assisted with Financial/Charity for patients who meets requirements.

01/21-06/21

Metadata Healthcare

Patient Advocate

Screen candidates who are trying to qualify for Medicaid or Social Security in person. Responsible for a que of 25 patient accounts per day. Handle any concerns with discharged patients over the phone. Document insurance coverage information, changes in patient diagnosis, and any demographic updates in Epic and Empower.

3/09-10/19 CMC Carolina Physician Network, Charlotte, NC Customer Service Rep: Provide customer service and assist patients with billing inquiries. Experience in payment plans, payments, and collections. Detailed knowledge of commercial and government insurance, legal and workman’s compensation claims processing. Experience in invoice charge posting, procedure, and diagnostic coding. Experience in insurance follow –up claims. Software experience in Epic, Way star, and IDX

Education:Johnson C Smith University May 2023

Bachelor of Arts in Business Management

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