E-Commerce Business Customer Service

*:** of > &

******************* ~ Done

Meenu Jaggi

**-**, *** ****** ***** Meadows, NY 11366

347-***-**** Email: *********@*****.***

Objective:

Seeking a re-entry position in healthcare to apply strong interpersonal skills, organizational abilities and eagerness to

learn in providing quality patient care. My strengths include the ability to communicate clearly and effectively with

patients. I am accountable and responsible with a strong focus on patients.

Experience:

Indian Art Galee (e-commerce business) Fresh Meadows, New York 2014 - Present

Customer Service Rep

e Running online e-commerce business

e Secured products from international sources

e@ Maintained e-shops online, including proprietary URL as well as on Etsy and ebay

e Handled customer queries and support requests both online and on phone

Homemaker 2007 - 2014

Citibank Financial Center Woodside, New York 2004 - 2007

Financial Associate

e Execute daily banking transactions for retail customers

e Performing daily netting to reconcile the net cash position against all transactions handled during the day

e Assist customers in understanding the services and products available to them and, and offering solutions

customized to their needs

e Contribute to CFAs’ goal achievements and refer clients to FE

Medical and Dental Office, Hollis, New York 1997 - 2004

Part-time Administrative Assistant

e Prepare and maintain client mailing list.

Perform general clerical duties.

Meet and greet clientele.

Handle incoming and outgoing calls.

Register patients and manage the daily office schedule

Record patient data and medical records

Responsible for incoming and outgoing mail, correspondence for late notices and reminders for overdue

accounts.

Education:

Queens College of the City University of New York 2000 - 2004

Bachelor of Arts Degree in Economics

Coursework: Macro & Micro economics, Macro economics Analysis, Money and Banking, Corporate Finance, Statistics of

Economics & Business, Economics of Environment, Calculus, Business Law.

SCS Business and Technical Institute, Queens, New York 1997

Diploma in Business Management

Skills:

Excellent communication in customer service, and strong Interest in exploring new ideas and ability to work in a

team.

Languages: Fluent in Punjabi and Hindi

Digital Skills: Microsoft Word, Excel, Typing speed 45wpm

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