Customer Service
Resume:
Tanquinette Gelin
Atlanta, Ga *****
****************@*****.***
EXPERIENCE
Navia Benefits Solutions, Remote Work
November 2022 - Jan 2025
While employed with Navia Benefit Solutions I worked as a customer service advocate helping participants utilize their Healthcare Flexible Spending Arrangement or Health Savings accounts. The job duties required me to actively take customer calls while processing claims, responding to emails, and resolving customer concerns.
Thomas County Health Department, Thomasville, Ga - Receptionist
December 2020 - February 2022
While employed with the Thomas County Health Department I worked as a receptionist who took customer calls, scheduled appointments, and provided customers with basic information regarding their appointments or health. I also did basic paperwork in the office and assisted with vital signs when needed.
Halcyon Home, Thomasville, Ga - Domestic Violence Advocate
December 2018 - January 2021
Starting with this company I begin working as an intern while studying for my Social Work degree. While interning I was able to shadow case managers, and shelter advocates. I learned advocating skills, and resource searching as well as navigating a case from start to termination.
After a year of interning with this company, I accepted a position as a Shelter Advocate/ Liaison. While working in this role I took office phone calls, and also worked as a liaison between clients and case managers. I also had the ability to host group meetings weekly, food pantry inventory and provide immediate assistance to shelter clients.
Various Fast Food Restaurants, Thomasville, Ga - Fast Food Employee
August 2015-Current
While navigating through high-school, and shortly after I worked various fast food restaurants. Working for fast food companies taught me the importance of respecting people regardless of their job title. I learned how to work well with others, as well as working on solo assignments and getting them completed as well. I have learned money handling, and also problem solving. Fast food has also taught me to be adaptable when working in different areas of the restaurant. You can be doing something different or multiple things at once. These jobs also help me identify strengths and weaknesses.
Professional Case Management Services of America (PCSA), Valdosta, Ga - Receptionist
June 2015 - July 2015
During the Summer of 2015, I was selected for a paid internship working as a receptionist at PCSA for early development into the professional work space. While employed I took part in answering and directing office phone calls, as well as accessing and filing client paperwork.
EDUCATION
Thomas County Central High School - Thomasville, Ga
August 2013 - May 2017
High School Diploma
Southern Regional Technical College
January 2018- December 2018
Social Work, AA
Paul Mitchell Isani
January 2025- Current
Esthetician Student
SKILLS
●65+ WPM Typer
●Customer Service
●Time Management
●Care-giving
●Money Handling
●Multi-tasker
●Phone etiquette
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