Customer Service
Resume:
OBJECTIVE I seek fresh challenges and learning opportunities, which take advantage
of my current skill base, while creating a platform for personal growth. SKILLS & ABILITIES Proficient user of Microsoft Office software, for data collection. Performance tracking, and direction setting.
Daily customer service calls/follow up.
Conducted Employee/Account meetings to explain/discuss health benefits. Import and Export 837 claims and RX claims.
My peers know me to be knowledgeable, hardworking, loyal and discrete. Proficient and knowledgeable in HIPPA.
Conducted insurance enrollment meetings.
Health and prescription claim processing experience. Account management.
EXPERIENCE Dunn & Associate - Columbus, IN
June 30, 1997 to September 23rd 2020
Account Administrator-Senior Benefits Manager: Provide leadership to internal staff of -5-, to flexibly balance daily workload assignments across multiple accounts, in a prompt, efficient manner.
Valued company asset, as trainer and mentor for new employees, and coworkers.
Kroger Co. – Bloomington, IN
November 11th 2021 to May 2022
Pharmacy Technician, Cashier, and Customer Service. 3 Amigos Mexican Restaurant – Bloomington, IN
July 2022 to October 2022
Hostess
EDUCATION High School graduate Columbus East High School, Columbus Indiana One year at IVY Tech, Columbus Indiana
COMMUNICATION Daily interaction with providers and insureds, receiving, interpreting and sharing factual information that often develops into customer mentoring. Customer visits have been a key component to customer retention for the Dunn & Associates business. Receipt of personal, positive customer feedback, and account retention, is customary. I find that work to be uniquely challenging and rewarding.
JENNIFER
COMMUNITY SERVICE I do volunteer work for the Police Athletic Activities League {PAAL}, throughout their football and basketball seasons. I support registration, event staffing, and equipment hand out. In addition, I work their concession trailer, as part of their fundraising operation during the lacrosse and adult flag football seasons. (My husband is the PAAL Board President)
REFERENCES Jennifer Flater, CLAY COUNTY AUDITOR
1739 E COUNTY ROAD 1200 SOUTH, CLAY CITY IN, 47841 David Shymkus, VP Marketing DUNN & ASSOCIATES
2615 Wildwood Lane, Columbus IN, 47201
Dee Jessee, CRH Team Leader
4036 E Norris Ln, Columbus IN 47203
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