Operations Manager Quality Control

Nilton Rolando Amaya Ramírez

Houston, TX ***** 713-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) Operations & Medical Professional with 30+ years of diverse experience in healthcare, facility management, logistics, and team leadership. Demonstrated success in medical consulting, operations management, and high-volume logistics, ensuring efficiency, safety, and client satisfaction. Proven ability to train teams, optimize workflows, and maintain compliance with OSHA and industry standards. Adept at multitasking in fast-paced environments, from hospital systems to warehouse operations. PROFESSIONAL EXPERIENCE

Boehringer Ingelheim - Promeco – San Salvador, El Salvador Medical Advisor 08/1998 – 11/2011

● Provided clinical expertise to healthcare providers on pharmaceutical products.

● Conducted training sessions for medical staff, improving product adoption rates by 20%.

● Ensured compliance with FDA and international medical regulations. Environment Control Company – USA

Operations Manager / Supervisor 08/2012 – 11/2023

● Promoted from Lead Controller Supervisor Operations Manager, overseeing facility maintenance, safety protocols, and team performance.

● Managed daily operations for janitorial and environmental services, ensuring compliance with OSHA, FDA, and client standards.

● Trained and supervised 80+ employees, reducing turnover by 15% through improved engagement and cross-training.

● Cut operational costs by 10% by optimizing supply inventory and equipment maintenance schedules.

● Conducted quality control audits and addressed client concerns to maintain service excellence.

FedEx Ground – USA

Delivery Driver 04/2022 – 11/2023

● Delivered 100+ daily packages to businesses, hospitals, and residences with 99% on-time accuracy.

● Coordinated with dispatchers to optimize routes, reducing fuel costs by 8%.

● Maintained safety and DOT compliance while operating company vehicles. Taylor Farms – USA

Production Associate (Forklift Operator/Packaging) 01/2024 – 12/2024

● Operated forklifts and automated packaging systems, processing 5,000+ lbs of produce daily.

● Followed FDA and GMP guidelines for food safety and hygiene. Amazon Inc. – USA

Warehouse Associate 01/2025 – 06/2025

● Processed 200+ orders/hour in a high-volume fulfillment center.

● Trained new hires on safety protocols (OSHA) and inventory management systems. EDUCATION & CERTIFICATIONS

● Doctor of Medicine (MD)

Evangelical University, El Salvador 1985–1993

● Specialization in Cardiology

Ignacio Chávez Institute, Mexico 1994

● Specialization in Respiratory Medicine

Autonomous University of Mexico 1996

● CPR Certification 1998

● CSCT Certification (Cleaning Safety Compliance Training)

● MRI Level 1 Safety Training (Magnetic Resonance Imaging Safety Protocols)

● Blood Borne Pathogens Certification (OSHA-Compliant)

● OSHA 10-Hour Safety Certification

● Forklift Operator Certified

SKILLS

Bilingual (English/Spanish) – Fluent in medical, technical, and operational communication.

Team Leadership & Training – Managed teams of 5–50+ in healthcare and logistics.

Floor Care & Facility Maintenance – Deep expertise in industrial cleaning, equipment upkeep.

Inventory & Budget Management – Reduced costs 10–15% via supply chain optimization.

Client Relations & Quality Control – Resolved issues for Fortune 500 clients (FedEx, Amazon).

OSHA/Safety Compliance – Trained teams on workplace safety, hazardous materials.

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