I’m responsible for determining and maintaining the eligibility of individuals and families for various government programs, including Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) My skills:

Eligibility Determination

Case Management

Fraud Detection

Data Entry

Compliance

Member Service Representative

Everise

Answering and directing around 20 phone calls daily Assisting with membership related issues

Resolving complaints

Processing transactions

Customer Service Representative

Life Works

Performed informational and service-related duties Enrolled state employees into annual medical benefits Received 5 Kudos calls for exceptional service

Technical Support Representative

Asurion

Provided basic troubleshooting steps for network services Assisted customers with device issues

Placed part orders and appointments for device repairs Customer Service Representative

Bed Bath & Beyond

Answered product and service questions

Suggested information about products and vendors

Pharmacy Service Representative

Faneuil

Performed daily tasks in the pharmacy

12/01/2017 - 07/31/2018

04/01/2016 - 11/30/2017

03/13/2015 - 12/18/2015

Responded to customer requests

Data entry and record maintenance

Customer Service Representative

Holiday Inn Club Vacations

Helped plan, choose, and arrange clients' holidays Offered advice on tourist attractions and events

Customer Service Representative

Convergys

Acted as an ambassador for Urban Corps

Gave tours of Urban Corps to clients

Canvassed neighborhoods for potential clients

Operations Manager

Denise B. 321-***-**** Serita Clayton 407-***-****

Education

High School Diploma

Urban Corps Of San Diego

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