Customer Service Representative

Maleni Munoz

Customer service

San Antonio, TX **228

*********@*****.***

+1-210-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Alorica-San Antonio, TX

January 2021 to October 2022

In Alorica I would work in the fraud department answering non stop incoming calls about fraudulent transactions, identity theft etc . I would also process payments and help new customers apply to be a golds man Sach new customer card holder.

EVS Housekeeping

Methodist Healthcare System-San Antonio, TX

June 2017 to November 2020

Operating room periopertive duties as well as discharges EVS Attendant

CHRISTUS Santa Rosa Hospital - Medical Center-San Antonio, TX July 2015 to October 2017

Clean Operating rooms discharges and do patient daily Education

Diploma

Thomas Jefferson High School - San Antonio, TX

2012 to June 2015

Skills

• Customer Service (2 years)

• Communication and Organization (7 years)

• Hospital Experience (7 years)

• HIPAA

• Insurance Verification

• Communication skills

• Leadership

• Medical terminology

• Hospital experience

• Customer service

• Fraud prevention and detection

• HIPAA

• Typing

• Software troubleshooting

• Mentoring

• Janitorial experience

• Computer skills

• Custodial experience

• Commercial cleaning

• Environmental Services

Languages

• English - Expert

• Spanish - Intermediate

Certifications and Licenses

cpr certification

July 2016 to Present

got my cpr certification in allied institute while i was goi

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