Joseph Jackson
Well rounded organized and ready to serve the customers
Jonesboro, GA 30236
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Lead Person
ATD-McDonough, GA
June 2024 to Present
• Supervised a team of XX warehouse associates, ensuring efficient and accurate processing of incoming and outgoing shipments
• Developed and implemented standard operating procedures (SOPs) for receiving, inspecting, and restocking returned merchandise
• Trained new hires on proper handling and storage techniques to minimize product damage during the return process
• Collaborated with cross-functional teams to resolve customer complaints related to returns, achieving a XX% improvement in customer satisfaction ratings
• Conducted regular audits of returned merchandise to identify trends or patterns that could be addressed through process improvements
• Utilized data analysis tools to track return rates, identify root causes for returns, and implement corrective actions to reduce overall return volume by XX%
• Conducted regular performance evaluations for warehouse associates, providing feedback and coaching to support professional growth
• Investigated and resolved discrepancies between returned items and corresponding documentation
(e.g., packing slips, invoices)
• Maintained a clean and organized work environment within the return area, ensuring compliance with safety regulations
High Reach Forklift Operator
Inmar-Stockbridge, GA
March 2022 to April 2024
Im responsible for put up heavy pallet and products into D and E location picking orders and replenishing each slots with new product.
Heavy Equipment Operator
WESCO International-Fairburn, GA
November 2020 to March 2021
• I primary worked outside and I drove heavy machinery equipment that picked up large items and did some housekeeper
Senior Machinery Operator forklift operator
Cardinal Health-Atlanta, GA
September 2019 to October 2020
Maintained excellent attendance record, consistently arriving to work on time. Worked with cardinal customers to understand needs and provide excellent service. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Increased customer satisfaction by resolving issues.
• Maintained machining equipment
• Visually inspected equipment parts and deliveries
• Excellent communication skills
• Ensured the packaging material inventory was accurate Branch Trainer/ order picker selector/forklift operator/warehouse associate Medline-McDonough, GA
June 2003 to July 2019
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities. Trained and mentored 20 new personnel hired to fulfill various roles. Loaded and moved pallets containing Medical supplies Maintained a clean and orderly work area.
• Excellent problem solving skills
Receiving putaway and clamptruck operator
Medline Industries-Cary, NC
May 2012 to October 2015
In charge receiving and putaway. Making sure the warehouse was stocked with product and also use the clamp truck to pull unrelated items off top layer of the pallet Education
GED
Youth Challenge Academy - Fort Stewart, GA
January 2003 to June 2003
Skills
• Teaching
• Warehouse Experience
• Customer service
• Supervising experience
• Load & unload
• Time management
• First Aid/CPRCustomer servicePassion for fitnessMotivationalSafety and compliance (2 years)
• Heavy Equipment Operation (10+ years)
• Microsoft Excel
• Forklift (10+ years)
• Microsoft Outlook (2 years)
• Order selecting (10+ years)
• Heavy lifting
• Management (4 years)
• Load & Unload
• Order Picker (10+ years)
• Program Design
• Group Fitness
• Warehouse management
• I have did some trash pickups and local neighborhoods to make sure that the community stayed cleaned (4 years)
• Program design
• Pallet Jack
• Microsoft Word
• Personal Training (10+ years)
• Driving
• Organizational skills
• Clamp truck
• Materials handling
• Program Development
• Sales (3 years)
• Sports coaching
• Microsoft Office
• Pallet jack
• Yoga
• Women's fitness
• Logistics
• Sales
• Leadership
• Distribution center
• Forklift (10+ years)
• Order Picking (10+ years)
• Shipping & Receiving
• Packaging
• Warehouse experience
• Inventory Control
• Sports Coaching (1 year)
• Group fitness
• Computer skills
• Reach truck (10+ years)
• RF Scanner (10+ years)
Awards
Top performer/ employee of the month
April 2020
I posted the highest number for picking and production in the entire warehouse. And received employee of the month for overall outstanding employee and.that warehouse Certifications and Licenses
Order Picker certification
September 2019 to Present
Order picker certification
Forklift Certification
September 2019 to Present
Certified to operate all forklift.. reach truck. And high reach Walkie rider
September 2019 to Present
Walkie certification
Clamp truck operator
September 2019 to Present
Clamp truck certification
Counterbalance
July 2019 to Present
Counterbalance certification
AED Certification
Certified Fitness Instructor
Driver's License
Certified Personal Trainer
First Aid Certification
Pallet Jack Certification
Forklift Certification
Issa certification
November 2020 to November 2022
CPR
October 2019 to October 2021
Physical Therapy License
Additional Information
Order selected with a system called jenifer