Customer Service Representative
Resume:
Stephanie Bisson
Senior CSR
West Haven, CT *****
**********@*****.***
Professional Summary
Utilizing my skills and knowledge to the best of my ability and to grow within a company. Authorized to work in the US for any employer
Work Experience
Customer Service representative/Dispatcher
Medicate-West Haven, CT
December 2024-present
Answer phones
Dispatch job to technicians
ACH payments
Check deposits
Monitor emails
Reservationist
Hy's Limo-West Haven, CT
August 2024 to December 2024
Answer phones
Schedule trips
Dispatcher/Customer Service
Generators on demand-Old Lyme, CT
July 2024 to August 2024
Handling all incoming calls and emails. Dispatch jobs for technicians. And handle service contracts and invoicing.
Customer Service Representative
APPLE OIL COMPANY-West Haven, CT
September 2022 to July 2024
Answer phones
Put in work orders
Dispatch
Put in delivery tickets in system
Manage monthly expenses
Take payments
CSR - Customer Service Representative
Contractors Direct(temp)-Hamden, CT
July 2022 to September 2022
Approve sale orders
Take order over the phone
Credit memos
Assist customers via chat
Daily emails
CSR - Customer Service Representative
American Leak Detection-New Haven, CT
August 2018 to June 2022
• Handle calls and emails daily.
• Collect information from customer/insurance companies.
• scheduling assignment and dispatch to assigned technician.
• Aging reports/collections
• Payment received.
• Invoicing.
• Marketing.
• Also assisted with Enter and depositing checks into system.
• Sale ALD service.
CSR - Customer Service Representative
LQ Digital-Shelton, CT
March 2018 to June 2018
Manage incoming and outgoing calls, transfer to appropriate department, provide great customer service Call Center Representative
LogistiCare-North Haven, CT
November 2017 to February 2018
Temp job. Answer incoming calls, use great customer service skills. Cashier (Part Time)
Dunkin Donuts-Milford, CT
February 2016 to January 2018
Assisted customer with food and drink purchases; processed cash and credit card payments. Education
Certification in PCA
Stone Academy - Hamden, CT
July 2011
Certification in Medical Assistant
Porter & Chester Institute of Branford - North Haven, CT 2010
High school diploma or GED
West Haven High School - West Haven, CT
Skills
• Computer skills (10+ years)
• Customer service (10+ years)
• Accounts receivable (4 years)
• QuickBooks (4 years)
• Customer support (6 years)
• Salesforce (2 years)
• Live Chat (1 year)
• Sales
• Order Entry
• Microsoft Powerpoint
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Organizational skills
• Communication skills
• Typing
• Order entry
• Accounts receivable
• Customer service
• QuickBooks
• Salesforce
• Cash handling
• Marketing
• Cash register
• Live chat
• Computer skills
• Time management
• Sales
• Filing
• Phone etiquette
• Data entry
• Office experience
• Medical office experience
• English
Certifications and Licenses
Certified Nursing Assistant (CNA) Additional Information Driver's License
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