Technical Support Representative

AHMED YUSUF

CONTACT

Minneapolis, MN *****

Mobile: 612-***-****

*******@*****.***

EDUCATION

Expected in June 2024

High School Diploma

Al-Amal School, Fridley

Expected in May 2024

Associate of Arts: Computer

Engineering

Concordia University, St. Paul,

Saint Paul, MN

Honoree of National Honors

Society Vice President

Mentoring Club Project Manger

Honor Roll ( 2023 School Year )

Dean's List ( 2020-2024 )

Completed AP course in [Chem,

Bio, Algebra]

4.3 GPA

Ranked in Top 20% of class

National Honors Society Member

3.8 GPA

Completed AP course in ( Chem,

Pre-Calc, Calc 1, English,

Literature)

CERTIFICATIONS

PROFESSIONAL SUMMARY

Versatile Technical Support Representative skilled at offering clients easy-to- understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, and Mac systems. Proven skill in resolving problems quickly on first call.

SKILLS

Customer Satisfaction Team motivation

Project Scheduling Deadline Management

Technical understanding Client Relationships

Experience with Bangar and

Service Now

WORK HISTORY

September 2023 - Current

Project Manager, Client Services, Ameriprise Financial, Minneapolis, MN

May 2023 - August 2023

Fulfilment Expert, Target, Minneapolis, MN

Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.

Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction. Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders. Fostered strong relationships with clients, leading to increased contract renewals and referrals.

Using Software's like Banger and Service Now to help effectively solve problems for all clients.

Maintained open communication by presenting regular updates on project status to customers.

Collaborated with team members to meet daily targets, contributing to Introduction To Programming

Using Python

Microsoft Excel 2013 Certification

overall company success and growth.

Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.

Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.

Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.

WATCHING PLETHORA OF SPORTS

I absolutely love watching Minnesota sports, especially the Wolves! The thrill of each game is unmatched, and I'm beyond excited for what the future holds for our team. Here's to cheering them on to victory!

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