General Manager Senior
Resume:
Rhea L. Hermann
Homewood, IL 60430
Cell: 773-***-****
********@*****.***
PROFESSIONAL EXPERIENCE
Sodexo Service Gary, IN
General Manager Gary Community Schools Corporation 8/2021-Present
SodexoMAGIC account Senior manager for K12 schools dining account
Oversee a budget of over 3.5 million with managed volume of 3500-5000 meals
Proficient in offer vs serve and labored unit account of over 50 employees and 10 schools
Marketing Implementation and menu management proficiency
Chicago, IL
General Manager Credit Union 1 Arena at UIC & the Dorin Forum 09/2007 – 7/2021
Primary Manager at mid-level Sports and leisure event center near downtown Chicago. Assumed full budgetary and P&L accountability ($800k-1.5 million) Manages daily operations and HR functions, including 20 direct reports and accountable for non for-profit labor. Manages all food and Liquor Controls for both CU1 Arena (formerly UIC Pavilion) Strong client relationship and Customer service driven
Proficient in Sodexo systems: Kronos, Market Connection, Brio, UFS, Sodexonet, E-Verify E-vision. Bypass POS system, Menu Graphics systems
Task force captain during Covid crisis, assist in closing accounts and current interim General Manager for Northern Illinois Athletics in DeKalb, IL from 5/2020 – 7/2021
Chicago, IL
Operations Manager
Saint Anthony’s Hospital 12/2002 – 8/2007
Lead manager to Client. Responsible for menu management
Managed 30 union employees in a healthcare account. Annual volume of $750,000.
Responsible for daily operations of ordering, scheduling and Kronos payroll system.
Unit Director Evanston, IL
Northwestern University 06/1998 - 12/2002
Responsible for management responsibilities at several Resident Dining Halls
Human Resources Administrator - Hired, trained, supervised and terminated staff as needed.
Managed 3 million in annual sales and Supervised Assistant Managers and Chefs
Successfully maintained accurate reporting and control for Hazard Analysis Critical Control Point (HACCP)
Student Associate Macomb, IL
Western Illinois University 1993-1996
OTHER PROFESSIONAL EXPERIENCE
Bartender Tinley Park, IL
Legends at Credit Union 1Amphitheatre 2023-Present
Independent Contractor Chicagoland Area
Liquid Concessions 2015-2023
Seat Treats Inc 2012-2015
Bank of America Chicago, IL
Operation Specialist 1996 -1998
Commercial Teller
Reconciled Suspense accounts for Bank America accounts in Jewel Food Stores.
Processed and Research Data; processed large volume deposits.
Eddie Bauer Chicago, IL
Sales Associate 1996-1997
Cashiering Duties
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EDUCATION:
Bachelor of Applied Sciences at Western Illinois University 1996
Hotel Restaurant Management/Minor: Management Macomb, IL
Certification
State of Illinois Department of Public Health, Food Service Sanitation Certification
Serve Safe Certified, BASSETT license, OSHA 10 Hour Certified 2017
Memberships & Community Services
African American Leadership Forum and I-Gen member–Both Employee Resource Business Groups with Sodexo, Former Chicago Boy scout Assistant Cub Master, 2011 Chicago Defender Women of Excellence Candidate
Regional Diversity and Inclusion Ambassador 2020
Professional References
Steven R. Sena -Sodexo
Regional Area Manager
Tom Taylor-Sodexo
Vice President of Operations
Paul Komelasky-Sodexo
Retired VPO
-Available upon request
Logan Lash
Director of Marketing
Sodexo MAGIC
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