Power Bi Service Representative

Maikel Paulino

Perth Amboy, NJ **************@*****.*** 732-***-**** linkedin.com/in/maikel-paulino-b7074115b/ PROFESSIONAL SUMMARY

Operations & Safety Specialist with 5+ years of experience in logistics, compliance, and team performance. Skilled in staff coaching, KPI analysis, and training. Certified in Power BI and SAP, with a strong focus on accuracy, efficiency, and safety. Bilingual (English/Spanish). EDUCATION & CERTIFICATIONS

Cybersecurity: New York University 06/2022 – 08/2023 SAP Technology Consultant: SAP 10/2024 – 01/2025

Microsoft Power BI Data Analyst: Microsoft 02/2025 – 05/2025 Value Chain Management University of Illinois Urbana-Champaign 10/2024 – 12/2024 Supply Chain Logistics: Rutgers University 08/2024 – 10/2024 PROJECTS & ACHIEVEMENTS

Field Coordination (Current): Supporting PSE&G’s energy-saving appliance recycling project as a Field Coordinator for SEEL LLC, strengthening leadership and project execution experience in the field.

Training & Compliance Leadership: Developed company-wide onboarding and safety training programs focused on HAZMAT handling and incident prevention using Lean Six Sigma methodologies.

Data-Driven Improvement: Designed Power BI dashboards to visualize driver performance, accident trends, and compliance KPIs for executive reporting. SAP Workforce Experience: Contributed to a simulated SAP HR module project, improving digital workforce tracking and organizational readiness. EXPERIENCE

Drivers Instructor

J.B. Hunt Transport – Jersey City, NJ Mar 2021 – Jun 2025

Delivered daily onboarding and compliance coaching, reducing incident rates by reinforcing DOT, OSHA, and HAZMAT protocols. Spearheaded routine safety assessments, qualification file reviews, and audit preparation to ensure regulatory readiness. Led root-cause investigations post-incident and collaborated with leadership to implement performance improvement plans. Helped cultivate a culture of safety and accountability across the driver team.

Logistics Coordinator

Amazon – Edison, NJ May 2018 – Dec 2020

Coordinated high-volume logistics operations, ensuring timely, accurate order processing and delivery tracking. Built Excel reports and performance dashboards aligned with key KPIs, improving error detection and decision-making. Partnered with warehouse teams to maintain inventory accuracy and improve customer satisfaction metrics. Supported process reviews that improved order classification and streamlined documentation flow.

Claims Analyst

BUPA Global – Hybrid Oct 2015 – Dec 2017

Processed high-volume insurance claims while maintaining strict confidentiality and attention to accuracy. Led internal documentation updates and customer education initiatives, reducing service disputes. Collaborated with compliance and operations teams to improve case resolution times SKILLS & COMPETENCIES

Leadership & Coaching: Driver performance management, disciplinary procedures. Safety Communication, Cross-Functional & Global Coordination.

Compliance & Safety: DOT, OSHA, FMCSA, CSA, HAZMAT regulations and documentation.

Technical Tools: Microsoft Excel (PivotTables, VLOOKUP), Power BI, SAP ECC, HRIS, Google Workspace.

Process Improvement: Lean Six Sigma, KPI tracking, incident analysis. WMS, Safety Reporting Platforms, Document Management Tools. KPI Monitoring & Process Improvement Shipment Classification

& Documentation.

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