Customer Service Representative

Leon M. Strickland Jr.

**** ********** **., *******, ** 48204

*** – 953-5303 Cell

***************@*****.***

Experience:

Customer Service Representative/BDC Agent

April 2024 – May 2025 VIP Auto Events, LLC Detroit, MI

Set appointments for special dealer sales events. Work from home.

Tracking of scheduled appointments in excel and company mandated systems.

Scheduling of dealer vehicle repair appointments using dealer mandated auto scheduling system.

Customer Service Representative

October 2021 – January 2024 First Advantage Detroit, MI

Schedules drug tests, finger prints, healthcare services for pre-employment and other reasons.

Gives results to clients and advises candidates on drug test statuses.

Reset passwords for systems and expedites complex issues. Work from home.

Customer Service Representative

January 2021 – October 2021 Teladoc (NexRep) Detroit, MI

Intake representative for new Teladoc sign ups.

Set appointments for doctor visits and prescription refills.

Explained website navigation and handled password resets and other duties. Work from home.

Appointment Setter/Sales

October 2018 – January 2021 Grindstone Inc. Detroit, MI

Set appointments for Sales Representatives cold calling B2B in various industries including

Accounting Software, Maintenance, and Automotive industries.

Used Salesforce CRM for call management and record keeping. Work from home.

Appointment Setter/Sales

March 2011 – October 2018 LK Marketing Detroit, MI

Set appointments for Sales Representatives cold calling in the Credit Repair and Dental

Software industries. Also conducted surveys for colleges on an as needed basis.

Used Zoho CRM for call management and record keeping. Work from home.

Education: Detroit Business Institute Detroit, MI

July 1983 – September 1984

Accounting Curriculum / Certificate

Interests: Computer Technology, Current Events, Reading, Self Awareness

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