Guest Service Representative

Michael Mehalshick

Sugarloaf, PA ***** ************@*****.*** +1-570-***-****

Authorized to work in the US for any employer

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Professional Summary

Results-driven professional with a strong background in customer service and relationship management, now transitioning into account management. Proven ability to build and maintain client relationships, resolve issues proactively, and deliver exceptional service. Skilled in communication, problem-solving, and using CRM tools to enhance client satisfaction. Adept at multitasking and collaborating with teams to achieve business goals.

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Key Skills

- Client Relationship Management: Building trust, understanding needs, and ensuring satisfaction.

- Communication: Exceptional verbal and written skills for addressing inquiries and concerns.

- Problem-Solving: Proactively resolving client issues to enhance their experience.

- Organization & Time Management: Managing multiple tasks, prioritizing effectively, and meeting deadlines.

- Technical Proficiency: Microsoft Office Suite (Word, Excel, Outlook), CRM software, and collaboration tools.

- Interpersonal Skills: Strong ability to work with clients and internal teams.

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Professional Experience

Guest Service Representative

Residence Inn by Marriott, Hazleton, PA April 2023 – Present

- Built rapport with guests, addressing their needs and ensuring high satisfaction, directly aligning with client relationship management.

- Resolved concerns promptly, demonstrating strong problem-solving and communication skills.

- Recognized as Employee of the Year (2023) for outstanding service and contributions to a 10% increase in guest satisfaction metrics.

Digital Marketing Intern

Cita Marketplace May 2024 – August 2024

- Assisted in campaigns to drive customer engagement, showcasing collaboration with teams to meet goals.

- Conducted market research to identify opportunities, reflecting analytical and reporting skills. Host/Food Runner

McCormick & Schmick's Seafood Restaurant Group, Chicago, IL November 2022 – January 2023*

- Provided exceptional customer service in a fast-paced environment, ensuring positive client experiences.

- Worked efficiently under pressure, demonstrating time management and multitasking abilities.

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Education

Student in Digital Marketing

Loyola University Chicago, Rogers Park, IL August 2021 – January 2023

- Coursework in communication, branding, and content creation. High School Diploma in General Studies

Hazleton Area High School, Hazleton, PA August 2017 – June 2021*

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Certifications

- ServSafe Food Handler (November 2022 – November 2025)

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Achievements

- Employee of the Year (2023) for exceptional service and performance.

- Drove a 10% increase in guest satisfaction* through proactive problem-solving and relationship-building.

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