Support Analyst Application
Resume:
KARTIK ATHALE
SRE MW Support Application Analyst
CONTACT
******.******@*****.***
Frisco, TX
linkedin.com/in/Kartikathale
github.com/kartikathale
PROFILE
SRE - Operation Support Analyst with
over a decade of experience working in
different SDLC phases. I have
experience from Requirement Gathering
to code deployment and attitude to
learn new technical skills and solve
quantitative & engineering/business
problems.
EDUCATION
2018 - UCR Certificate Course
Big Data Analytics for Business &
Management.
2008 - BITS PILANI, RJ INDIA
MS Telecom & Software Engg.
2005 -RGPV BHOPAL, INDIA
BE Electronics & Comm Engg.
TECHNICAL SKILLS
§ SRE Monitoring & Triaging
§ Middleware Application support
§ WebLogic, JBOSS & WebSphere
§ Kibana, newRelic, Grafana, Jenkins
§ Python, R, SQL, C/C++
§ Windows, Unix, Linux
§ Machine Learning
MANAGEMENT SKILLS
§ Agile Methodology Tools
§ Good Communication and
presentation skills.
§ Project and Team Management
§ JIRA, Git, Excel, PowerPoint
WORK EXPERIENCE
2023–Till date
SRE MW Monitoring Support Verizon TechM
§ Working as part of Verizon’s SRE team Supporting Consumer and Business suite of applications.
§ Monitor and optimize cloud infrastructure and work towards improving system resilience, reduce critical incidents and MTTR.
§ Application Monitoring using Grafana Hawkeye tool, analyze prod issues using newRelic and Kibana tool logs.
§ Analyze & remediate Prod issues based on initial triage analysis and discussion with stakeholders to reduce Prod impact
§ Perform SRE operations including site failover, service and pod restarts, capacity scale ups, cache refresh during prod outages and issue mitigation.
§ Analyze recurring Prod issues, 5XX errors, provide active threads, heap dump analysis to Dev team for tuning.
§ Identify Root cause based from Kibana logs and newRelic APM for issues related to MW, DB or Engineering task.
§ Create JIRA / Prod Defects for Engineering and development teams and inspect for failures that involve external teams like AWS and network/interfacing teams.
§ Monitor On-Prem Server health and EKS cluster/Pods health and remediate based on alerts.
§ Join Prod outage calls and internal bridges part of Incident management, drive towards issue resolution and minimize impact to customer.
§ Experience and knowledge with Cloud technologies, AWS, Python.
2020–2022
Project Manager AT&T TechM
§ Manage and Support AT&T’s On-Prem Data Center Migration project to Reduce its footprint and costs.
§ This includes Requirements gathering, Technical Consultation & Support application Move from closing DC to AT&T Strategic DC.
§ Analyze Application servers, OS, Technology used and create a Migration Strategy as per requirements & feasible options.
§ Provide End to End Support from creating Project/PMATT, capacity planning, Design, Build, Deployment until testing and Cutover phase.
§ Manage Project tasks, Monitor & Support team work based on Client Priority and specific timelines.
2013–2020
Tech Lead Application Support AT&T TechM
§ Production and Infrastructure support for AT&T’s Mission Critical applications, EDS – Emerging Device Software and other NMC applications.
KARTIK ATHALE
SRE MW Support Application Analyst
• Code deployment on Prod and Non-Prod environment using swm CLI tool and DevOps – Jenkins to build and deploy code.
• Provide detailed architecture, consulting, engineering, implementation and Monitoring support for Application and Middleware including Webservers and Application servers.
• Participate in Deployment Walkthrough and Scrum calls related to new application and ongoing/potential issues.
• Administer and monitor Middleware - WebLogic, JBOSS – Application Server, Data source and services from Admin console.
• Analyze application logs, production issues and work with Development, support teams in triage to resolve issues and reduce downtime.
• Monitor application/server heath using Introscope Tool and Nagios Log Monitoring tool and take appropriate action based on Alerts.
• Develop and support Automation tools for application support work that reduce manual task.
Contact this candidate