Entry-Level Customer Relations

IVAN

COLBERT

*************@*****.*** 510-***-****

San Francisco, CA 94102

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help the team achieve company goals.

SKILLS

Outreach management

Client needs assessment

Written and verbal communication

Shipping and receiving

WORK HISTORY

Order picking and processing

ForkliftOperations

Ambassador Five keys - San Francisco, CA 12/2023 - Current Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Assisted team with operational policies and procedures to drive services. Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude. Developed and maintained an extensive network of community contacts, resulting in increased visibility.

Community Ambassador Urban Alchemy - San Francisco, CA 11/2023 - 05/2024 Developed and managed engagement metric models on successful community outreach for leadership to track progress. Worked with coalitions and community organizations to identify data metrics and facilitate development of data collection and reporting protocols. Canvassed areas to increase support and raise funds. Operated an outreach office to recruit and lead a team of canvassers to fundraise for important issues.

Engage with the unhoused and support them in their trauma and addiction..

Warehouse Worker American Pasteurization Company - Sacramento Ca Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and

hazard-free.

01/2016 - 12/2017

Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors. Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections. Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Labeled products, rotated stock and fronted merchandise for appealing display. Pre-assembled containers to be easily selected by packing associates. Prep Cook The Melting Pot - Sacramento,CA 07/2013 - 03/2015 Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity.

Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.

Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Addressed and resolved customer complaints to increase trust and satisfaction. Followed orders from the head chef to establish productive and timely preparation of meals.

Tile Installer L&L Flooring - Mobile, AL 08/2007 - 10/2010 Cut and prepared tiles for installation following precise measurements and job specifications.

Inspected floors before, during and after tile installation and reported identified concerns.

Maintained a safe, clean and organized work environment. Followed industry standards and regulations for different types of tile installation projects.

EDUCATION

American River College - Sacramento, CA

Still Pursuing Degree: General ED

Vaca Valley Adult School - Vacaville,CA 08/2010 G.E.D AFFILIATIONS

Salvation Army

CERTIFICATIONS

OSHA 30

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