Customer Service Delivery

Lateia Tatum Education

Diploma May ****

Jersey Village High School, Houston

Personal detai Is Associate Degree Aug 1994 - May 1996

Medical School, Houston

© Lateia Tatum

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Employment

@W_ *********@*****.***

Bus dispatcher Jun 2019 - Jan 2024

J 713-***-**** Pasadena School District, Passdena

e Coordinated bus routes and schedules for optimal efficiency in Pasadena,

‘@ 10006 Tulip Trails Ct ensuring timely service delivery for all passengers. ;

77075 Houston e Utilized transit dispatch software to monitor vehicle locations and address any

unforeseen disruptions quickly.

March 9, 1975 e Collaborated with local authorities and maintenance teams to enhance

Fs cc service reliability and operations in the Houston area.

Q Houston PCA Jul 2018 - Jan 2024

Genetics Amad Health Care, Pealand

e Provided compassionate and personalized care to individuals in need,

: ensuring their comfort and well-being.

Skil Is e Assisted clients with daily living activities, such as bathing, dressing, and meal

preparation, while promoting independence.

Monitored clients’ health conditions and reported changes to healthcare

Problem Solving :

professionals, ensuring timely medical attention as needed.

Route Coordination e Collaborated with family members and other healthcare providers to optimize

care plans tailored to each client's needs.

Customer Service « Communicated effectively with clients and their families to understand care

requirements and preferences, enhancing service delivery as a PCA.

Time Management

Customer service clerk Nov 2016 - Jun 2018

Dollar General, Houston

e Handled customer inquiries and resolved issues related to bus schedules and

fares, ensuring high levels of passenger satisfaction.

e Maintained detailed records of customer interactions and service requests to

H ob bi es improve operational efficiency and service quality in Houston.

e Trained new customer service clerks on effective communication techniques

and transit system protocols, fostering a collaborative team environment.

@ Traveling e Worked closely with dispatch teams to relay real-time updates to customers

regarding delays and schedule changes, ensuring transparent

communication.

Monitoring

Communication Skills e000

LVN Sep 1997 - Apr 2016

St Luke Hospital, Houston

e Oversaw and coordinated medical transport schedules for patients in the

Houston area, ensuring timely pick-up and drop-off at healthcare facilities.

e Maintained accurate records of transportation services provided to patients,

including pick-up times and locations to ensure efficient routing.

e Improved communication with patients and medical staff to address

transportation needs and preferences, enhancing overall patient satisfaction

in service delivery.

e Utilized healthcare dispatch software to track and manage vehicle availability

and allocate resources effectively for patient transportation.

e Collaborated with nursing staff to coordinate care logistics, ensuring patients

received prompt medical services and attention as required.

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