Customer Service Representative
Resume:
CF
Carmen Frazier
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience of over thirty years in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships. Work History
Wellstar Hospital - Customer Service Representative 3950 Austell Road, Austell, GA 30106
01/2021 - Current
Wellstar Hospital - Telesitter
2000 S. Park Place, Marietta, GA 30339
06/2021 - 01/2022
Wellstar Hospital - Safety Sitter
2518 Jimmy Lee Smith Pkwy, Hiram, GA 30141
01/2021 - 06/2021
Wellstar Hospital - Safety Sitter
3950 Austell Road Sw, Austell, GA 30106
06/2018 - 12/2019
● Check-in patients for their appointment.
● Easily communicate delays to patient and families.
● Constant communication with nursing staff.
Handle customer inquiries and suggestions courteously and professionally.
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Always demonstrate courteous and professionalism with patients and staff.
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● Constant remote monitor for patients.
● Observed and documented behavior changes in epic.
● Constant communication with nursing staff.
● Promoted positive experience for patient and families.
● Constant observation for patient.
● Reported changes in patients condition.
● Assisted patient as needed.
● Promoted a positive experience for patient and families.
● Constant observation for patient.
● Reported changes in patients condition.
******.*******@********.***
Powder Springs, GA 30127
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Skills
Computer Proficiency
Follow-up skills
Data Entry
Conflict Resolution
Customer satisfaction measurement
Client Relations
De-Escalation Techniques
Problem-solving abilities
MS Office
Calm and Professional Under Pressure
Administrative Support
Active Listening
Education
05/1994
Forbes Road Career And Technology
Center
Monroeville, PA
KinderCare Learning Centers - Assistant Teacher
1635 Cooper Lake Rd SE, Smyrna, GA 30082
02/2017 - 11/2017
American Shipping And Packaging - Store Owner
1334 Broad St. Sumter, SC 29150
10/2015 - 04/2016
A Child's World Daycare - Group Supervisor
300 Rankin Blvd, Braddock, PA 15104
04/2013 - 02/2015
● Assisted patient as needed.
● Promoted a positive experience for patient and families. Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
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Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
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Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
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Worked with teachers to design lesson plans and coordinate activities for classes.
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Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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Streamlined inventory management processes by implementing an efficient tracking system that reduced time spent on manual tasks.
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Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
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● Created a nurturing environment for children.
● Encouraged children to learn and grow.
● Developed trusting relationships with families.
● Prepared children for transition process.
Certificate: Health Occupations/ Medical
Terminology
06/1988
Penn Hills Senior High School
Pittsburgh, PA
High School Diploma
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