System Analyst Senior

Dora Baltodano

Epic Certified Beacon/Ambulatory Analyst

*************@*****.*** / 707-***-****

Certifications

Epic Beacon NVT/CEE

EpicCare Ambulatory NVT/CEE

Nurse Triage Certification

SmartForms NVT/CEE

Profile

Experience with large healthcare organizations Implementation, net new/Conversion (Cerner to Epic), Community Connect, Optimization and support of all phases of the roll out.

Senior Analyst, Mentorship and Project Management

Protocol / Therapy Plan built

Cellular Therapy/ Apheresis Department/Bone Marrow

Built for Chemo and Non-Chemo Infusion Dept

Scheduling Wizard

Analysis of clinical processes and application design and assessment of operational workflow

Application and Integrated Script development Testing.

Application/ Integrated Charge Testing /Revenue DEP crosswalk

Clinical and Infusion Documentation built

Radiation Oncology Clinical Doc/ Workflow/ Interface testing

Implementation in Amb, IP, Community Connect.

Nova Notes review and upgrade built/ Gold Star analysis and built.

ServiceNow IT Service Management

Supported multi-EMR vendors (EPIC, CERNER, Meditech, McKesson)

Beacon Security Matrix

Revenue Integrity

Experience

Client: Optum Insight, Tri State

Time: Jan 2025- May 2025

Role: Beacon Analyst

Supported Optum in their Epic Implementation for the Tri- New York locations.

oPreparations for go-live incorporating three sites

oValidation of department built

oProtocol /Therapy Plan Built

oConversion provider support

oPost go-live activities/ServiceNow Incident - Built based on submissions (security access missing: SER, ECL, Therapy plan access etc)

oCharge capture/ billing charges update

oMentorship: share expertise and develop skillset

Client: PWC, WellStar

Time: Dec 2023-Dec 2024

Role: Senior Beacon Analyst

Supported Wellstar Medical College of Georgia (WMCG) Epic Implementation of new acquisition of Augusta University Medical Center (Cerner to Epic)

oIdentification and review of best practices with Leadership throughout the project

oConvert sixteen Oncology departments (dept built, clinical content)

oDepartment Discovery/ Dept Crosswalk

oOncology Dept Built, Infusion Built, Visit Assignment Wizard

oApplication and integration Testing (Script review and creation)

oPB/ HB Charge Testing workgroup member; Charge testing (CDM/CGT Matrix, Revenue Integrity)

oProtocol Plan/ Therapy Conversion

oValidation built and Prep for Go-live.

oCollaborate with a clinical informaticist specialist to identify key workflows.

oOngoing mentoring to core beacon staff

oInfusion Department workflow and clinical built.

oRadiation Oncology Department workflow and clinical built.

oCellular therapy/apheresis/Bloodbank workflow analysis built.

oSecurity workgroup member; review of application's user and security scheme

Client: Phelps Health

Time: Aug 2022-Aug 2023

Role: Beacon/Ambulatory Analyst

Supported Phelps Health with realignment within the department, optimized efficient communication, and regained trust with Operational leadership.

oBeacon ServiceNow- Incidents

oAmbulatory ServiceNow- Incidents

oBeacon Protocol/Regimen built (PDNEC8, KDN31, PRO31, HEP44, BLA53)

oInbasket, Pools, fail fax, deficiency tracking.

oApplication Built (Synopsis, Flowsheet, ONCHX, Reporting/ Order Review, OnBase Faxing issues, Orders and procedure built. Preference List: charge capture and supplies, Smartform, and Profile).

oNurse Navigator workflow identification and clinical documentation build

oIdentification of Survivorship workflow, testing, clinical documentation

oApplication and integration testing

oOperational and application weekly meetings

oTransportation workflow (Transitional Care > Infusion)

oTumor board, built/demo.

oHome Health Protocol orders

oBilling and charge capture updates

oUpdate on security class

oCollaboration: Radiant, Beaker, CM, Referrals, Cadance, Patient Access, C. Doc, HIM, Interfaces, MyChart.

Client: Lowell Health/Tufts Medical Center

Time: March-May 2022

Role: Beacon/Ambulatory Clinical Informatics Specialist

Supported Lowell’s Health IT Leadership by identifying gap analysis with Tufts Epic Analysis of Lowell’s while implementing Epic.

oBeacon application focus, validation- design workflow, build request.

oDepartment gap analysis, Community Connect support.

oSupport the Operational Oncology Director with expectations of enterprise-wide rollout. (Liaison between epic and stakeholders).

oPrep/Support department for Go-live.

oIdentify community providers and train them in new system processes, site visits, workflow reviews, and on-the-fly training (Create tip sheet materials supporting workflows.)

oReview and update the security class and points assigned to appropriate groups of users, collaboration with the security team to assure updates to users.

Client: Arrowhead Regional Medical Center

Time: December 2021 to April 2022

Role: Beacon Principal Trainer/Beacon Analyst

Supported Arrowhead Regional Medical Center as a Beacon Principal Trainer, supporting the implementation of Epic with the following applications: Beacon, Ambulatory, Dialysis, Compose Rose Applications, and Patient Access

oValidation of training documentation design and workflow specifications

oCreate videos, materials, and classroom prep.

oCT training and certification review

oSupervised train the trainer and Superuser

oPre-validation and end-user enrollment and identification

oSupport with Clinical content: Build Letter, Dashboard, and Therapy Plans

oValidation of Therapy Plans and approval process of Protocol Plans

Client: UC Irvine Health

Time: May 2021 to Dec 2021

Role: Project Manager

Supported UC Irvine Health by managing the rollout of three initiatives. Tumor Board, PROMIS CAT, and Cellular Therapy.

oResponsible for planning, organizing, and overseeing all aspects of a project, ensuring it is completed on time, within budget, and according to specifications by leadership.

oInitiatives: The Oncology Department will use PROMIS CAT (a computerized adaptive test (CAT) that uses the Patient-Reported Outcome Measurement Information System (PROMIS) item bank), 13 Tumor Board (paper to Epic), and HSCT (Cellular Therapy/CAR T), a Net new paper to Epic.

oManaged Beacon Team and key collaborating Applications

oClarity reporting and project tracking

Client: Oklahoma State University Medical Center (OSU)

Time: 2020

Role: Beacon Analyst ATE

Support of Epic’s system go-live.

Client: Montefiore Medical Center

Time: 2020

Role: Beacon Call Center support

Supported Epic system's first line of go-live support.

Client: WellStar Healthcare System

Time: 2020

Role: Beacon Analyst

Supported team with Optimization project, ServiceNow.

Client: University of Washington

Time: 2020

Role: Beacon Analyst Tester

Supported with PB/HB Charge Testing

Client: United Health Services

Time: 2018-2019

Role: Ambulatory

Supported the review of Ambulatory specialty departments: Configure workflows, user interfaces, reports, dashboards, Specialty Content, and Clinical documentation.

Client: Barnes-Jewish Healthcare

Time: 2018

Role: Beacon Analyst

Supported BJC with TDR of infusion and Oncology departments, was task-oriented, built clinical documentation, and built support as needed.

Client: Great Plains Health

Time: 2018

Role: Beacon Analyst

Supported Beacon go-live in the Oncology department and Infusion centers.

Client: Erlanger Health System

Time: 2017-2018

Role: Beacon Clinical Informatics/ Beacon Principal Trainer

Step in during a critical time of user training. Retrained CT and stepped in during training as needed. Collaborated with Operation on the review of the Oncology and Research workflow and identified gaps in the workflows and epic systems.

Client: NYC Health + Hospital Healthcare

Time: 2015 to 2017

Role: Beacon Analyst

Supported with net new Full cycle implementation of Epic Systems. Built protocol and therapy plan. Built clinical documentation for the Oncology department, including Blood Bank, Lab, RadOnc, and Infusion dept built. Security workgroup member; review of application's user and security scheme, Charge testing (CDM/CGT Matrix)

Client: Maine Medical Health

Time: 2014 to 2015

Role: Ambulatory/Beacon analyst/ trainer

I supported onboarding ambulatory sites, including the oncology locations. I also reviewed workflows and assessed gaps in the Epic system. Follow up by training of locations.

DELL Systems Healthcare Division Projects (FTE):

Client: C.R. Woods Cancer Center

Time: 2014

Role: Beacon Analyst

I supported the oncology department with the Epic system-built workflow analysis and validation, built review with Operations, and post-go-live Infusion support.

Client: Daughters of Charity

Time: 2014

Role: Beacon Analyst

I supported with pre-go live oncology department-built validation, built review with Operations, and post-go-live support.

Client: Dignity Health

Time: 2014

Role: Project Manager

Supported Dignity as a CERNER P.M. during their go live. Evaluating the ATE schedule and supporting needs of each department.

Client: Scott and White

Time: 2013

Role: Technical Dress Rehearsal lead

Supported IT department with validation of Epic System by authenticating every department onsite.

Client: UC Health

Time: 2011 – 2012

Role: Beacon Analyst/ Principal Trainer

Supported net-new full-cycle implementation of Epic System. After completing my built Oncology department (including Blood Bank, Lab, RadOnc, and Infusion)/clinical doc/ Protocol Plans and therapy plan. I assisted with stepping in and obtaining my certification as the Beacon Principal trainer. Security workgroup member; review of application's user and security scheme, Charge testing (CDM/CGT Matrix)

Client: The Christ Hospital

Time: 2010-2011

Role: Beacon/Ambulatory Analyst

Supported with Optimization of Epic system. Built incoming requests for department clinical documentation and focus projects such as Community Connect.

Client: Virginia University

Time: 2010

Role: At the Elbow Support (ATE)

Supported the Epic System’s go-live in multiple department specialties, including Beacon Oncology. Provided onsite support with Ambulatory Go-live and supported end-users with knowledge of epic business processes in the clinic environment and workflow analysis.

Client: Kaiser Permanente (HealthConnect- Epic Systems)

Time: 2005-2010

Role: Business Application Coordinator Inpatient/Ambulatory; Project Manager I/II

Supported net-new full-cycle implementation of Northern California Epic Systems. Facilitated multiple roles and department specialties, including Beacon Oncology.

oWorkflow Analysis, Demo workflow, TDR, Testing, ATE

oDepartment discovery, manage staff pre-and post-go live activities.

FORMAL EDUCATION & TRAINING

Southern New Hampshire University, Portsmouth 06/2016

oA.A., Liberal Arts

Southern New Hampshire University, Portsmouth 06/2021

oB.S., Health Information Management

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